Service Writer

Hunter Auto Group; Hendersonville (NC); Sur place; USD 42 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Wellness Program

Employee Discounts on Vehicles, Parts,

Career Growth & Professional Dev

Résumé du poste

Hunter Power Sports in North Carolina seeks an organized Service Writer to support the service department with repair order preparation, technician dispatching, and daily shop coordination.

You will document customer concerns, ensure orders include essential details, and help keep repairs moving efficiently. Powersports experience is a plus, and strong teamwork and communication are valued at our family-owned dealership.

Qualifications

• Previous service department or dealership experience preferred.
• Experience writing repair orders or dispatching technicians is a plus.
• Powersports, motorcycle, ATV, or small-engine industry experience beneficial.

Responsabilités

• Open, write, and update repair orders for powersports vehicles.
• Document customer concerns and required repairs accurately.
• Ensure orders include details technicians need to complete work.
• Review orders for accuracy and completeness.
• Update repair order statuses and maintain records.
• Dispatch orders to technicians based on workload and availability.
• Coordinate work assignments to maintain efficient shop workflow.
• Monitor progress and communicate updates to the service team.
• Help prioritize incoming work and identify delays.
• Support daily service department operations and admin tasks.
• Maintain professional records of customer and company information.

Connaissances

Strong organizational skills

Attention to detail

Good communication

Problem-solving abilities

Multitasking in fast-paced environment

Outils

Dealership Management Systems

Description du poste

Service Writer

Join the Hunter Power Sports Team!

Hunter Power Sports is looking for an organized, detail-oriented Service Writer to support our service department with repair order preparation, technician dispatching, and daily shop coordination.

If you enjoy working in a fast-paced environment, communicating with technicians, and keeping service operations organized, this is a great opportunity to grow with a family-owned company. Powersports service experience is a plus!

What You'll Do

Repair Orders & Service Documentation

• Open, write, and update repair orders for motorcycles, ATVs, side-by-sides, and other powersports vehicles.
• Document customer concerns, requested repairs, maintenance needs, and vehicle information accurately.
• Ensure repair orders include the details and documentation technicians need to complete their work.
• Review repair orders for accuracy and completeness.
• Update repair order statuses and maintain organized service records.

Service Dispatch & Shop Coordination

• Dispatch repair orders to technicians based on workload, availability, and job requirements.
• Coordinate work assignments to help maintain an efficient shop workflow.
• Monitor repair progress and communicate job status updates to the service team.
• Help prioritize incoming work and identify delays or workflow concerns.
• Work with service management and technicians to keep repairs moving efficiently.

Team Communication & Support

• Communicate clearly with technicians, Service Advisors, and service management.
• Help clarify repair order details and resolve documentation issues.
• Support daily service department operations and administrative tasks.
• Maintain accurate records and handle customer and company information professionally.
• Follow established dealership procedures and safety practices.

What We're Looking For

• Previous service department or dealership experience is preferred.
• Experience writing repair orders or dispatching technicians is a plus.
• Powersports, motorcycle, ATV, or small-engine industry experience is beneficial.
• Strong organizational skills and attention to detail.
• Comfortable using computers and dealership management systems.
• Good communication and problem-solving abilities.
• Ability to multitask and prioritize work in a fast-paced environment.
• Dependable, proactive, and able to work independently and as part of a team.

What We Offer

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Wellness Program
• Employee Discounts on Vehicles, Parts & Service
• Career Growth & Professional Development Opportunities
• Supportive Leadership Team

Why Hunter Power Sports?

Hunter Power Sports is part of Hunter Automotive Group, a fourth-generation, family-owned company proudly serving Western North Carolina since 1940.

We value teamwork, continuous improvement, and providing our employees with opportunities to develop their skills and build long-term careers.

Our Core Focus is to improve the quality of life for our employees, customers, and community.

Our Core Values

• Honesty
• Continuous Improvement
• Strong Work Ethic
• Positive Attitude