Service Manager

Cycles Worldwide, LLC; Kentucky; On-site; USD 75,000 - 110,000; Full time

Job summary

Cycles Worldwide, LLC in Kentucky is seeking enthusiastic individuals to join our Service Department leadership team. This role directs day-to-day operations, coordinates workflow among Advisors, Technicians, Parts, and Warranty staff, and ensures customer service standards are met in a fast-paced motorsports environment.

The ideal candidate has a passion for powersports, strong communication, and the ability to work both independently and as part of a team.

Qualifications

• Passion for motorsports.
• Excellent communication skills.
• Ability to thrive in a fast-paced environment.
• Willingness to learn and grow in the motorsports industry.

Responsibilities

• Lead day-to-day Service Department operations and uphold policies, procedures and customer-service standards.
• Plan and manage department workflow, technician capacity, scheduling, work-in-process, staffing priorities, and coordination among Service Advisors, Technicians, Parts, Sales, Warranty Administrator, and Porter/Expeditor.
• Review department performance, productivity, efficiency, labor sales, parts-to-labor, open repair orders, aging work-in-process, customer follow-up, and other operating measures used by dealership management.
• Resolve customer-service escalations, disputed repairs, authorization concerns, pricing issues, storage matters, and other exceptions requiring management involvement.
• Coordinate warranty, extended-warranty, recall, service-action, and goodwill matters with Warranty Administrator, Service Advisors, Parts Department, OEMs, and dealership management as appropriate.
• Ensure posted retail labor rates are reviewed and eligible OEM warranty labor-rate increases are pursued as soon as permitted.
• Maintain shop organization, safety, cleanliness, special-tool accountability, unit staging standards, and professional appearance throughout the Service Department.
• Review repair-order quality and financial controls to confirm labor, parts, fees, authorizations, notes, resolutions, recommendations, and required signatures are complete before final closure.
• Control storage and long-term storage decisions with the General Manager and ensure documented exceptions are handled consistently.
• Coach and hold Service Department personnel accountable and escalate material operational, customer, financial, or compliance issues as needed.

Job description

We are a premier provider of high-performance motorcycles, ATVs, side-by-sides, dirt bikes, jet skis, pontoons and other motorsport vehicles. With locations across Kentucky and two other states, we take pride in offering top-tier products and delivering exceptional customer service. We are passionate about powersports and committed to helping our customers fuel their passion for adventure.

Job Description

Are you ready to turn your passion for motorsports and the outdoors into a rewarding career? We are seeking enthusiastic and driven individuals to join our team! This is your opportunity to work in a dynamic, fast-paced environment where culture and customer experience matter just as much as performance.

What You’ll Do:

• Lead day-to-day Service Department operations and ensure the policies, procedures, documentation standards, and customer-service expectations are consistently followed.
• Plan and manage department workflow, technician capacity, scheduling, work-in-process, staffing priorities, and coordination among Service Advisors, Technicians, Parts, Sales, the Warranty Administrator, and the Porter / Expeditor.
• Review department performance, productivity, efficiency, labor sales, parts-to-labor performance, open repair orders, aging work-in-process, customer follow-up, and other operating measures used by dealership management.
• Resolve customer-service escalations, disputed repairs, authorization concerns, pricing issues, storage matters, and other exceptions that require management involvement.
• Coordinate warranty, extended-warranty, recall, service-action, and goodwill matters with the Warranty Administrator, Service Advisors, Parts Department, OEMs, and dealership management as appropriate.
• Ensure posted retail labor rates are reviewed and ensure eligible OEM warranty labor-rate increases are pursued as soon as permitted.
• Maintain shop organization, safety, cleanliness, special-tool accountability, unit staging standards, and professional appearance throughout the Service Department.
• Review repair-order quality and financial controls to confirm labor, parts, fees, authorizations, notes, resolutions, recommendations, and required signatures are complete before final closure.
• Control storage and long-term storage decisions with the General Manager and ensure documented exceptions are handled consistently.
• Coach and hold Service Department personnel accountable for their assigned responsibilities and escalates material operational, customer, financial, or compliance issues to dealership management.

What We’re Looking For:

• A passion for motorsports, outdoor recreation, or power equipment
• Ability to thrive in a fast-paced, team-oriented environment.
• Excellent communication and interpersonal skills
• Willingness to learn and grow in the motorsports industry.
• Ability to work independently and as part of a team.
• Willingness to continuously learn and improve.
• Education And Experience