Automotive Service Manager

Hunter Auto Group; Fletcher (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Life Insurance

Wellness Program

Paid Time Off

Employee Discounts

Career Growth Opportunities

Leadership and ProfessionalDevelopment

Company Events and Celebrations

Positive, Team-Oriented Work Enviorn"

Job summary

Hunter Automotive Group is seeking an experienced Service Manager to lead our Western North Carolina service department. You will guide technicians and advisors, ensure efficient operations, and deliver an outstanding customer experience.

We value a proactive, people-focused leader who can coach a team, manage workflows, and uphold Hunter's core values. If you thrive in a fast-paced, customer-driven environment, apply to join our fourth-generation, family-owned company.

Qualifications

• Previous automotive service experience is required.
• Previous leadership or management experience preferred.
• Strong verbal and written communication skills.
• Friendly, outgoing, and customer-focused personality.
• Strong problem-solving and decision-making abilities; ability to think quickly in a fast-paced environment.
• Basic computer skills and ability to learn dealership software.
• Strong organizational and multitasking skills.
• Professional attitude and strong work ethic.

Responsibilities

• Lead and support service team members to achieve department goals.
• Ensure high-quality customer experience and maintain consistent service standards.
• Prepare accurate estimates and review repair recommendations.
• Identify repairs that may be covered under manufacturer warranties.
• Oversee service operations to maintain efficient workflow and accurate paperwork.

Skills

Customer focus

Leadership

Communication

Problem solving

Organization

Multitasking

Team coaching

Dealership software

Tools

Dealership software

Job description

Service Manager

Join the Hunter Automotive Group Team

Hunter Automotive Group is looking for an experienced, outgoing, and customer-focused Service Manager to lead our Service Department. This is a great opportunity for an automotive professional who enjoys working with customers, supporting a team, solving problems, and helping create an exceptional service experience.

As a Service Manager, you will play an important role in guiding customers through the service and repair process while supporting your team and ensuring the department operates efficiently. We are looking for someone who is confident, organized, proactive, and committed to delivering outstanding customer service.

As a fourth-generation, family-owned company, Hunter Automotive Group has proudly served Western North Carolina since 1940. We provide the stability of an established company while offering opportunities for career growth and professional development.

What You'll Do

Customer Experience

• Welcome service customers with a friendly and professional attitude.
• Listen to customer concerns and identify their needs.
• Explain recommended repairs and services clearly.
• Present factory-recommended maintenance and services.
• Keep customers informed about the progress of their vehicles.
• Provide detailed explanations of completed work and final invoices.
• Build strong, long-term relationships with customers.

Service Operations

• Prepare accurate estimates and review repair recommendations.
• Identify repairs that may be covered under manufacturer warranties.
• Ensure service paperwork and billing are completed accurately.
• Help maintain an efficient workflow throughout the service department.
• Address customer concerns and find effective solutions.
• Support the service team in delivering a consistent, high-quality customer experience.

Leadership & Team Support

• Lead and support service team members to achieve department goals.
• Promote teamwork, accountability, and continuous improvement.
• Help train and develop team members.
• Lead by example and demonstrate Hunter's Core Values in daily interactions.
• Identify opportunities to improve processes and overall department performance.

What We're Looking For

• Previous automotive service experience is required.
• Previous leadership or management experience preferred.
• Strong verbal and written communication skills.
• Friendly, outgoing, and customer-focused personality.
• Strong problem-solving and decision-making abilities.Ability to think quickly and effectively in a fast-paced environment.
• Basic computer skills and ability to learn dealership software.
• Strong organizational and multitasking skills.
• Professional attitude and strong work ethic.

Benefits & Perks

• Competitive Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Life Insurance
• Wellness Program
• Paid Time Off
• Employee Discounts
• Career Growth Opportunities
• Leadership and Professional Development Programs
• Company Events and Celebrations
• Positive, Team-Oriented Work Environment

About Hunter Automotive Group

At Hunter Automotive Group, our Core Focus is to improve the quality of life for our employees, customers, and community. We believe in developing our employees, promoting from within, and creating opportunities for long-term career growth.

Our Core Values

• Honesty
• Continuous Improvement
• Strong Work Ethic
• Positive Attitude

Hunter Automotive Group is an Equal Opportunity Employer.