Powersports Service Writer & Dispatcher

Auto Group; Hendersonville (NC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Wellness Program

Employee Discounts on Vehicles, Parts,

Career Growth & Professional Dev

Job summary

Hunter Power Sports in North Carolina seeks an organized Service Writer to support the service department with repair order preparation, technician dispatching, and daily shop coordination.

You will document customer concerns, ensure orders include essential details, and help keep repairs moving efficiently. Powersports experience is a plus, and strong teamwork and communication are valued at our family-owned dealership.

Qualifications

• Previous service department or dealership experience preferred.
• Experience writing repair orders or dispatching technicians is a plus.
• Powersports, motorcycle, ATV, or small-engine industry experience beneficial.

Responsibilities

• Open, write, and update repair orders for powersports vehicles.
• Document customer concerns and required repairs accurately.
• Ensure orders include details technicians need to complete work.
• Review orders for accuracy and completeness.
• Update repair order statuses and maintain records.
• Dispatch orders to technicians based on workload and availability.
• Coordinate work assignments to maintain efficient shop workflow.
• Monitor progress and communicate updates to the service team.
• Help prioritize incoming work and identify delays.
• Support daily service department operations and admin tasks.
• Maintain professional records of customer and company information.

Skills

Strong organizational skills

Attention to detail

Good communication

Problem-solving abilities

Multitasking in fast-paced environment

Tools

Dealership Management Systems

Job description

Hunter Power Sports in North Carolina seeks an organized Service Writer to support the service department with repair order preparation, technician dispatching, and daily shop coordination.

You will document customer concerns, ensure orders include essential details, and help keep repairs moving efficiently. Powersports experience is a plus, and strong teamwork and communication are valued at our family-owned dealership.