Service Writer - Fast-Paced Auto Service with Full Benefits

Bms Partners; Oakland (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Full Benefits Package

Job summary

Broward Motorsports in Florida is seeking a motivated Service Writer to join our high-volume service team. You will work with skilled technicians in a multi-brand dealership and provide excellent customer service in a family-style atmosphere.

Responsibilities include accepting vehicles, communicating needs, estimating costs and times, scheduling work, and ensuring customer satisfaction from intake through delivery. Full benefits available.

Qualifications

• Good attitude, people skills, and ability to think on your feet.
• Extremely high attention to detail in a fast-paced environment.
• Driver’s License with no major violations.
• Understanding of basic principles of sales and service production.
• Team player; all departments must run and work well together.

Responsibilities

• Accept customer vehicles, recognize problems and service needs, schedule work, assign jobs to technicians and communicate job status to customer.
• Recognize problems accurately and describe them on the repair order.
• Estimate costs and completion times at point of sale and clearly communicate them to customer.
• Assign jobs to technicians based on skill level and resource utilization.
• Open and close all customer paid, warranty, and internal repair orders.
• Follow procedures for efficient handling of service items and proper storage.
• Become familiar with the computer system required for service & parts management.
• Delivery of service including quality checks, customer checkout and follow-up calls.
• Notify customers ASAP of changes or additional work needed and manage expectations.
• Handle customer complaints with empathy and a proactive stance.

Skills

People skills

Attention to detail

Customer service

Team player

Adaptability

Job description

Broward Motorsports in Florida is seeking a motivated Service Writer to join our high-volume service team. You will work with skilled technicians in a multi-brand dealership and provide excellent customer service in a family-style atmosphere.

Responsibilities include accepting vehicles, communicating needs, estimating costs and times, scheduling work, and ensuring customer satisfaction from intake through delivery. Full benefits available.