SERVICE WRITER

SUNRISE EXPRESS LTD.; Grand Island (NE); On-site; USD 42,000 - 65,000; Full time

Job summary

SUNRISE EXPRESS LTD. in Grand Island, NE, is seeking a Service Writer to join our busy repair and restoration shops.

You will work one-on-one with customers and technicians, handle scheduling, and help manage service projects from intake to completion. Your duties include greeting customers, gathering information, discussing repair options (OEM and aftermarket where applicable), conveying likely costs and warranty protections, and coordinating workflow to keep customers informed and vehicles

Qualifications

• High school diploma or GED required.
• Strong communication and problem solving abilities.
• Ability to communicate with mechanics, customers, and management.

Responsibilities

• Greet customers and gather information to assist with service.
• Schedule service appointments and coordinate with mechanics.
• Explain repair options, including OEM/aftermarket parts, and warranties.
• Translate customer concerns into standard repair terminology and coordinate workflow.

Skills

Communication skills

Problem solving

Customer interaction

Education

High School Diploma or GED

Tools

RO Writer/TMT

Job description

Description

Our busy repair/restoration shops are seeking a qualified Service Writer/Advisor. This person would be responsible with working one on one with our customers and technicians. Scheduling as well as project managing.

Position title

Service Writer

Description

Our busy repair/restoration shops are seeking a qualified Service Writer/Advisor. This person would be responsible with working one on one with our customers and technicians. Scheduling as well as project managing.

Responsibilities

Greet customers when they arrive and gather all required information to assist them with honest guidance; schedule service appointments; consult with mechanics about necessary repairs and possible alternatives to expensive work; provide customers with in depth information about available aftermarket and OEM (original equipment manufacturer) part options; answer questions about service outcome (after consulting with mechanic if necessary); advise customers about warranty protections and potential cost savings; manage and oversee the service center's workflow and scheduling; call customers to inform them of changes in service or let them know their vehicle is ready for pick up; and translate customer's concerns and issues into standard repair terminology.

Qualifications

High school diploma or GED; good problem solving ability; extensive knowledge and/or willingness to learn automotive and/or semi industry and parts; excellent communication skills; ability to communicate equally well with mechanics, customers, and senior management; and familiarity with RO Writer/TMT preferred, but not required.