Service Advisor

Buckeye Toyota; Lancaster (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Buckeye Toyota in Lancaster, Ohio is seeking a Service Writer responsible for scheduling service work and selling additional services to customers. The ideal candidate will have a high school diploma, two years of dealership experience, and strong communication skills.

The role involves greeting customers, providing cost estimates, and maintaining a high level of customer satisfaction. Candidates must have a general knowledge of vehicle operations and an ASE certification is preferred.

Qualifications

• Two years of experience in a dealership position.
• Ability to read and comprehend instructions and information.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.

Responsibilities

• Schedules service appointments and obtains customer data.
• Greets customers in a timely, friendly manner.
• Provides accurate written cost estimates for labor and parts.
• Maintains Customer Satisfaction Index rating.
• Advises customers on vehicle care and maintenance.

Skills

Customer service

Communication skills

Sales experience

Mechanical knowledge

Education

High school diploma or equivalent

Job description

Service Writer

Role Overview

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.