Service & Warranty Operations Specialist

Airxcel-1; Elkhart (IN); On-site; USD 50,000 - 65,000; Full time

Job summary

Airxcel-1 in Elkhart, IN is seeking a Service Technician (Cleer Vision) to coordinate service activities, support warranty and parts fulfillment, and resolve customer service issues promptly. You will liaise with Sales, Warranty, Production, and Administrative teams, track service performance, maintain records, and contribute to continuous improvement initiatives across all company brands.

A high school diploma is required; two years in service coordination preferred, with ERP and MS Office

Qualifications

• High school diploma or equivalent required.
• Associate degree, technical certification, or related education preferred.
• Minimum of two years of experience in service coordination, parts logistics, warranty administration, customer service, or related functions preferred.
• Experience in manufacturing, RV, automotive, or related industries preferred.
• Valid driver's license required and must meet company driving requirements.
• Experience working with ERP systems and service documentation preferred.
• Proficiency in Microsoft Office applications including Excel, Outlook, and Word

Responsibilities

• Coordinate and schedule service calls in collaboration with the sales team while ensuring all required parts and resources are available.
• Track, report, and follow up on open service and warranty issues to ensure timely resolution
• Serve as a communication link between Sales, Warranty, Production, and Administrative
• Monitor the status of parts and warranty orders and ensure timely processing and fulfillment.
• Coordinate with production teams to prioritize and schedule manufacturing of service parts when necessary.
• Analyze warranty claims and service data to identify recurring issues and opportunities for improvement.
• Assist in developing corrective actions aimed at reducing warranty claims, service issues, and customer chargebacks.
• Maintain accurate records of service calls, customer interactions, warranty activities, and parts shipments.
• Provide updates regarding service activities and order status to internal stakeholders.
• Support continuous improvement initiatives focused on enhancing service delivery and operational efficiency.
• Provide support to customers and internal departments regarding service requirements and warranty concerns.
• Participate in cross-functional meetings and projects related to service and warranty operations.

Skills

Organizational skills

Time management

Communication skills

Problem solving

Multitasking

Office software (MS Office)

Education

High school diploma or equivalent

Associate degree / technical certification

Tools

ERP systems

Service documentation software

Excel

Outlook

Word

Job description

Airxcel-1 in Elkhart, IN is seeking a Service Technician (Cleer Vision) to coordinate service activities, support warranty and parts fulfillment, and resolve customer service issues promptly. You will liaise with Sales, Warranty, Production, and Administrative teams, track service performance, maintain records, and contribute to continuous improvement initiatives across all company brands.

A high school diploma is required; two years in service coordination preferred, with ERP and MS Office