Service Coordinator – Customer Care & Scheduling

Window World of Penn/Ohio; Akron (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Dental insurance

Competitive biweekly pay

Retirement Plan (401K)

Major Medical Insurance

Dental/Vision Insurance

Colonial Life Insurance Policies

Paid Holidays

Family culture

Job summary

Window World seeks an energetic individual to fill the role of Service Coordinator. You will work with current and potential customers, handling a high volume of inbound and outbound calls and using a CRM to schedule appointments and record data.

You will troubleshoot product and service issues across departments by clarifying complaints, determining causes, selecting solutions, and ensuring resolution and understanding.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services of the organization.
• Schedule appointments with both customers and Window World team.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into CRM.
• Follow standard operating procedures.
• Prepare customer service call reports for management.
• Maintain a well-organized and professional workspace.
• Provide assistance with training and orientation for other team members as assigned.

Job description

Window World seeks an energetic individual to fill the role of Service Coordinator. You will work with current and potential customers, handling a high volume of inbound and outbound calls and using a CRM to schedule appointments and record data.

You will troubleshoot product and service issues across departments by clarifying complaints, determining causes, selecting solutions, and ensuring resolution and understanding.