Service Administrator

Cummins Inc; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Madison, WI is seeking a Service Administrator to support the distribution branch with customer service, quotes, and claims processing.

You will manage work orders, invoicing accuracy, and warranty documentation while coordinating with technicians and internal teams in a fast-paced, in-office role.

Qualifications

• Excellent customer service skills with professional communication.
• Prior service & repair or warranty experience preferred.
• Strong computer skills across multiple software platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in estimating and communicating value for add-on services is a plus.
• High School diploma or equivalent education.

Responsibilities

• Serve as first contact to promote quality customer service at the Madison branch.
• Gather information, provide quotes, develop claims, and provide repair status updates.
• Review and create work orders for accurate invoicing and warranty.
• Schedule work for multiple technicians and coordinate with internal teams.
• Maintain customer, equipment, and service records for operations and billing.
• Support warranty processes and after-hours escalation as needed.

Skills

Customer service

Communication

Multi-tasking

Scheduling

Warranty processes

Computer skills

Education

High School diploma

Job description

We are looking for a talented Service Administrator for our Distribution business in Madison, WI.

In this role, you will make an impact in the following ways:

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

To be successful in this role you will need the following:

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Prior experience in service & repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to elevate technical issues, obtain product technical issue information, and utilize available resources.
• Experience in estimate building and communicating value in add on services is a plus.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation And Benefits Base

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

• This position supports Field service Power Generation customers for our Madison branch.
• This shift is for standard business hours and is an in office position.
• Preferred experience supporting equipment service, maintenance, diagnostics, or repair operations within a technical service setting.
• Maintain detailed customer, equipment, and service records to support operational accuracy, payment processing, and historical tracking.
• Will be required to schedule work for multiple technicians while working with and sharing the schedule with other internal teams
• Support technical escalation processes by leveraging data management tools and documenting investigative steps for efficient handoffs and resolution.
• Apply knowledge of warranty processes and Cummins service information to support claim accuracy and customer communication.
• Will be required to be in our on call rotation for afterhours emergency support for our customers

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.