Service & Training Manager, PV Solar & ESS

Sigenergy; Town of Texas (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

Sigenergy is seeking a Service Manager to support customers during installation, maintenance, and repair of our products. You will lead training for installers and partners and ensure a high level of service across the portfolio.

Your role involves coordinating service processes with local teams and HQ, handling inquiries, performing onsite support, and tracking KPIs to drive improvements. Experience in PV/ESS and strong stakeholder communication are required.

Qualifications

• Bachelor’s in Electrical Engineering, Renewable Energy or related field; Master’s preferred.
• Minimum 2 years in PV solar and ESS industry with design, service or project management experience.
• Strong technical knowledge of PV solar and ESS systems including design, installation, commissioning, maintenance, troubleshooting.
• Proven track record in customer care, service operations, or technical support.

Responsibilities

• Plan and coordinate service processes with local teams and headquarters.
• Support installers and wholesalers with inquiries via phone and email.
• Perform onsite repairs or assist with initial commissioning.
• Organize and lead training sessions for employees, customers, installers and partners.
• Monitor service performance and prepare reports for management.

Skills

PV solar

ESS systems

Project management

Customer care

Education

Bachelor’s degree in Electrical Engineering or Renewable Energy

Master’s degree preferred

Tools

PVsyst

AutoCAD

Microsoft Office

Job description

Sigenergy is seeking a Service Manager to support customers during installation, maintenance, and repair of our products. You will lead training for installers and partners and ensure a high level of service across the portfolio.

Your role involves coordinating service processes with local teams and HQ, handling inquiries, performing onsite support, and tracking KPIs to drive improvements. Experience in PV/ESS and strong stakeholder communication are required.