Auto Service & Training Manager — Lead Team, OTE $180k+

Sonic-Automotive; Poway (CA); On-site; USD 180,000 - 225,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA

401k plan

PTO

Career advancement

Employee discounts on cars

Concierge service

Job summary

Poway Honda, part of the Sonic Automotive family, seeks a Service and Training Manager to lead the service team and optimize department performance. You will drive efficient workflows, ensure accurate documentation, and mentor staff while aligning with dealership goals.

Ideal candidates bring 3–5 years as a Service Manager in a dealership, strong customer service skills, and proficiency with dealership software.

Qualifications

• 3-5 years of experience as a Service Manager in an automotive dealership setting.
• Comprehensive understanding of automotive service repair and maintenance processes.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• Excellent organizational and problem-solving abilities.
• Valid driver’s license with a clean driving record.

Responsibilities

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Team management

Problem solving

Education

High school diploma or equivalent

Tools

Dealership management software

Job description

Poway Honda, part of the Sonic Automotive family, seeks a Service and Training Manager to lead the service team and optimize department performance. You will drive efficient workflows, ensure accurate documentation, and mentor staff while aligning with dealership goals.

Ideal candidates bring 3–5 years as a Service Manager in a dealership, strong customer service skills, and proficiency with dealership software.