Service Advisor - Poway Honda

Autobahn Inc.; Poway, Northern (CA, KY); Hybrid; USD 75,000 - 125,000; Full time

Job summary

Poway Honda, part of the Sonic Automotive family, is seeking an automotive advisor to schedule service, obtain customer and vehicle data, and deliver accurate cost estimates. You will greet customers, manage progress updates, and ensure high customer satisfaction in a fast-paced dealership environment.

The role requires at least 2 years of advisor experience in a dealership, a high school diploma, and strong communication skills.

Qualifications

• 2+ years of advisor experience in a dealership.
• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Authorized to work in the USA.
• Ability to pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver license.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts; establishes promised time.
• Monitors repair progress and communicates changes to customers with proper authorization.
• Test-drives vehicles or refers to test technician as needed.
• Maintains Customer Satisfaction Index at or above the manufacturer/branch average.
• Advises customers on car care and maintenance per manufacturer specifications.
• Follows safety policies and reports accidents to a manager.

Skills

Customer service

Communication skills

Reading comprehension

Oral communication

Education

High school diploma or equivalent

Job description

• Compensation: USD 75000 - USD 125000 - yearly

Company Description

At Poway Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they’re committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

On-Target Earnings (OTE): $75000 - $125000 / year

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for "hours per customer repair order written.".
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.

Qualifications

• 2 years or more ofprevious Advisor experience
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

About Poway, CA:

Located in northeast San Diego County, Poway is known as "The City in the Country" and prides itself on the fact that over half of the city’s 39.4 square-mile area is preserved as dedicated open space. The community offers a diverse range of housing options, an outstanding school district, a thriving business park with over 19,000 jobs, a broad range of dining and shopping opportunities, beautiful parks, 76 miles of trails, numerous community events throughout the year and more. Poway is a great place to live, work, and play!

(The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.00/hr plus commission.)

All your information will be kept confidential according to EEO guidelines.