Service-to-Sales Vehicle Acquisition Specialist

Moses Ford Inc

St. Albans (WV)

Hybrid

USD 42,000 - 56,000

Full time

9 days ago

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Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Employee Assistance Program

401k Retirement with Company Match

Employee purchase discounts on parts,

Job summary

Moses Auto Group is seeking a Service Acquisition Agent to generate vehicle acquisition opportunities from the service lane and guide service customers toward vehicle purchases. You will provide appraisals and offers using VINCUE ACE Report and coordinate with Sales and Used Supercenter as needed.

The role requires strong communication, teamwork, and CRM usage to follow up and convert service prospects into the sales pipeline.

Qualifications

Minimum of two years’ experience in customer service.
Strong written and oral communication skills.
Ability to work in a team environment.

Responsibilities

Utilize XTime scheduling to prepare for next-day appointments.
Conduct customer check-ins and introduce them to the appropriate service advisor.
Perform appraisals and create purchase offers utilizing VINCUE ACE Report.
Deliver purchase offers to all service drive customers via hang tag, email, phone, etc.
T/O customers interested in trading or selling their vehicle to the appropriate departments.
Utilize the CRM to ensure customers are T/O to the appropriate sales associates.
Assist service advisors with the Active Delivery Process.
Assist the service manager on an as needed basis.
Utilize the CRM to conduct follow up to acquire vehicles.