Service Lane Vehicle Acquisition Specialist

Moses BMW; St. Albans (WV); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Assistance Program

401k with Company Match

Employee purchase discounts

Job summary

Moses Auto Group in West Virginia is seeking a Service Acquisition Agent to generate vehicle acquisition opportunities from the service lane and bridge service and sales interactions. You will convert service customers to purchase customers and coordinate with the Used Supercenter for sell-through.

A valid driver’s license and strong communication skills are required. Experience in customer service and CRM usage will support success in this role.

Qualifications

• Minimum of two years’ experience in customer service is highly preferred.
• Strong written and oral communication skills are required.
• A valid driver’s license is a must.
• Ability to work effectively in a team environment.

Responsibilities

• Utilize XTime scheduling to prepare for next-day appointments.
• Conduct check-ins and introduce customers to the service advisor.
• Perform appraisals and create purchase offers utilizing VINCUE ACE Report.
• Deliver purchase offers to service drive customers via hang tag, email, or phone.
• T/O customers interested in trading or selling to the appropriate departments.
• Utilize the CRM to ensure customers are T/O to the appropriate sales associates.
• Assist service advisors with the Active Delivery Process.
• Assist service manager on an as-needed basis.
• Follow up with customers to acquire vehicles.

Skills

Customer service

Strong communication

Driver's license

Team player

CRM familiarity

XTime scheduling

Tools

CRM

XTime Scheduling

VINCUE ACE Report

Job description

Moses Auto Group in West Virginia is seeking a Service Acquisition Agent to generate vehicle acquisition opportunities from the service lane and bridge service and sales interactions. You will convert service customers to purchase customers and coordinate with the Used Supercenter for sell-through.

A valid driver’s license and strong communication skills are required. Experience in customer service and CRM usage will support success in this role.