Vehicle Acquisition Specialist

Moses BMW; St. Albans (WV); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Assistance Program

401k with Company Match

Employee purchase discounts

Job summary

Moses Auto Group in West Virginia is seeking a Service Acquisition Agent to generate vehicle acquisition opportunities from the service lane and bridge service and sales interactions. You will convert service customers to purchase customers and coordinate with the Used Supercenter for sell-through.

A valid driver’s license and strong communication skills are required. Experience in customer service and CRM usage will support success in this role.

Qualifications

• Minimum of two years’ experience in customer service is highly preferred.
• Strong written and oral communication skills are required.
• A valid driver’s license is a must.
• Ability to work effectively in a team environment.

Responsibilities

• Utilize XTime scheduling to prepare for next-day appointments.
• Conduct check-ins and introduce customers to the service advisor.
• Perform appraisals and create purchase offers utilizing VINCUE ACE Report.
• Deliver purchase offers to service drive customers via hang tag, email, or phone.
• T/O customers interested in trading or selling to the appropriate departments.
• Utilize the CRM to ensure customers are T/O to the appropriate sales associates.
• Assist service advisors with the Active Delivery Process.
• Assist service manager on an as-needed basis.
• Follow up with customers to acquire vehicles.

Skills

Customer service

Strong communication

Driver's license

Team player

CRM familiarity

XTime scheduling

Tools

CRM

XTime Scheduling

VINCUE ACE Report

Job description

Moses Auto Group is the largest automotive dealer in the state, proudly standing as a multi-generational dealership for over 75 years and home to an iconic manufacturer portfolio leading the industry through purposeful innovation and creativity.

Our company offers great benefits, including:

• Competitive rate of pay
• Medical, Dental, Vision, Paid Time Off, Employee Assistance Program
• 401k Retirement with Company Match
• Employee purchase discounts on parts, labor and vehicles

Position Summary:

The Service Acquisition Agent is responsible for generating vehicle acquisition opportunities from the service lane, assisting with service drive customer interactions, conducting appraisal evaluations, and identifying opportunities to convert service customers into vehicle purchase customers. This role serves as a bridge between Service and Sales and is responsible for turning all purchase-ready customers to a Sales Associate. Additionally, for customers who want to sell their vehicle, the Service Acquisition Agent will work directly with Used Supercenter.

Responsibilities:

• Utilize XTime scheduling to prepare for next-day appointments.
• Conduct customer check-ins and introduce them to the appropriate service advisor.
• Perform appraisals and create purchase offers utilizing VINCUE ACE Report.
• Deliver purchase offers to all service drive customers. For those “dropping off” and “picking up”, offers will still be delivered via hang tag, email, phone call, etc.
• Successfully T/O customers interested in trading or selling their vehicle to the appropriate departments.
• Utilize the CRM to ensure customers are T/O to the appropriate sales associates.
• Assist service advisors with the “Active Delivery Process”
• Assist service manager on an as needed basis.
• Utilize the CRM to conduct follow up to acquire vehicles

IDEAL CANDIDATE POSSESSES THESE ATTRIBUTES:

• Valid driver’s license
• Minimum of two years’ experience in customer service highly preferred
• Strong written and oral communication skills
• Ability to work in a team environment

Moses Auto Group is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.