Plumbing Dispatch Specialist – Fast-Paced, ServiceTitan Expert

Planet Plumbing & Drain Inc.; Longmont (CO); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

Planet Plumbing & Drain Inc. in Longmont, CO is seeking an experienced Dispatcher to schedule service calls for 20+ technicians. In this in-person role, you’ll coordinate daily dispatches, monitor availability, and communicate clearly with technicians and customers.

Ideal candidates have prior dispatching or scheduling experience, familiarity with ServiceTitan, and proficiency with Apple products. This full-time position offers 7:00 a.m.–9:00 p.m.

Qualifications

• Experience in dispatching or scheduling in home services preferred.
• Experience with ServiceTitan is highly preferred.
• Proficiency with Apple products (iPhone/Mac).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Ability to multitask and work under pressure.

Responsibilities

• Dispatch and schedule service calls for 20+ field technicians.
• Monitor technician availability, progress, and scheduling changes.
• Coordinate with technicians and customers for timely service.
• Prioritize requests based on urgency, location, and availability.
• Understand each technician's skills to assign appropriate jobs.
• Use Service Titan to manage dispatch boards and schedules.
• Adapt to schedule changes, cancellations, and unexpected events.
• Maintain professionalism in a fast-paced office.

Skills

Dispatching/Scheduling

Multitasking

Communication skills

Time management

Attention to detail

Problem solving

Tools

ServiceTitan

Apple products

Job description

Planet Plumbing & Drain Inc. in Longmont, CO is seeking an experienced Dispatcher to schedule service calls for 20+ technicians. In this in-person role, you’ll coordinate daily dispatches, monitor availability, and communicate clearly with technicians and customers.

Ideal candidates have prior dispatching or scheduling experience, familiarity with ServiceTitan, and proficiency with Apple products. This full-time position offers 7:00 a.m.–9:00 p.m.