Service Technician - Windows and Doors

Renewal by Andersen Metro & Midwest; Hayward (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Vehicle allowance

Gas card

toll tag

401k with company match

Medical insurance

Vision insurance

Dental insurance

Life insurance

PTO

Employee discounts

Job summary

Renewal by Andersen is seeking an on-site maintenance technican to assess, repair, and replace window components, panels, and hardware for homeowners. You will troubleshoot issues, adjust products for better functionality, and perform trim replacements as needed.

The role emphasizes strong customer service and reliable problem solving, with a schedule Monday–Friday and occasional Saturday work. A valid license and vehicle are required along with basic computer skills.

Qualifications

• Minimum of 1 year of experience working in general maintenance.
• Minimum of 1 year of experience performing basic home repair work, preferred.

Responsibilities

• Assessing, repairing, and replacing parts and components to fix issues with customers' windows.
• Troubleshoot, repair, and replace window components, door panels, and hardware, including sashes, operating mechanisms, caulking, and trim replacement.
• Provide a high level of customer service and solutions for service issues.

Skills

General maintenance

Home repair

Tools

Smartphone

Email

Job description

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

RESPONSIBILITIES:

- Assessing, repairing, and replacing parts and components to fix any issues our customers are having with their windows.

- Troubleshoot, repair, and replace window components, door panels, and hardware, including sashes, door panels, hardware, operating mechanisms, caulking, adjusting product for better functionality, and trim replacement.

- Provide a high level of customer service and provide solutions for service issues.

QUALIFICATIONS:

- Minimum of 1 year of experience working in general maintenance

- Minimum of 1 year of experience performing basic home repair work, preferred

- Ability to work Monday-Friday. Must be available to work one Saturday per month

- Basic computer skills, including smart phone and email, and

- Physical ability to lift and carry products weighing up to 50 pounds, climb ladders/scaffolding, stoop, bend and walk on uneven surfaces, and have good hand dexterity

- Valid driver’s license, car insurance, and a vehicle that can transport materials and tools such as a ladder and screen

- Ability to perform any other duties or responsibilities deemed necessary by management

COMPENSATION AND BENEFITS:

- Competitive hourly rate starting at $24-$26.50/hour

- $500 vehicle allowance, gas card and toll tag

- 401k with company match percentage

- Medical, vision, dental and supplemental life insurance

- PTO - vacation, sick, and holiday pay

- Prorated backup family care (10 days)

- Employee perks discount program

Schedule:

- Full time, Monday-Friday, typically 7:00am-3:30 pm, with one Saturday a month required

Hourly Rate

$24 - $26.50 USD

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.