Window and Door Service Technician

Renewal by Andersen Metro & Midwest; Lawrenceville (GA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Tools provided

Insurance package

401(K) with company match

Student loan repayment

Student tuition reimbursement

Employee perks discount program

PTO and paid holidays

Floating holidays

Job summary

Renewal by Andersen Metro & Midwest is seeking skilled installers for on-site window and door replacements. The role focuses on hands-on installation, diagnosing issues, and ensuring customer satisfaction during service visits.

Candidates should have 3-5 years of installation experience, knowledge of custom window/door fitting, and the ability to operate a metal brake and perform caulking. Strong communication and a valid driver’s license are required.

Qualifications

• 3-5 years of experience installing windows and doors.
• Custom window and door installation knowledge.
• Familiarity with metal brake and caulking.
• Able to lift up to 100 lbs and climb a ladder.
• Excellent communication and customer service skills.

Responsibilities

• Provide service performance and address warranty issues with windows and doors.
• Troubleshoot jobs on-site and assist with customer needs.
• Ensure customer satisfaction while addressing problems.
• Replace defective parts and help customers when windows aren’t working properly.
• Diagnose issues such as water infiltration and interlock problems on windows and doors.

Skills

Experience

Good communication

Driver's license

Lift 100 lbs

Customer service

Tools

Metal brake

Caulking

Job description

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Responsibilities

• Provide service performance and address warranty issues with windows and doors
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
• Ensure customer satisfaction while addressing problems
• Replace defective parts and help customers when windows aren't working properly
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Qualifications

• 3-5 years of experience installing windows and doors
• Custom window and door installation knowledge
• Thorough experience with using a metal brake and caulking
• Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
• Customer service experience with job troubleshooting as a key component
• Good computer skills
• A valid driver's license
• Excellent communication skills with the ability to build quick rapport
• Ability to lift up to 100lbs and climb a ladder unassisted

Compensation & Benefits

• Competitive starting hourly rate of $23-$25/hour
• Company vehicle, gas card and tools provided
• Full insurance package, including medical, dental, vision, and life insurance
• 401(K) with company match percentage
• Student loan repayment program and student tuition reimbursement program
• Employee perks discount program
• PTO, paid holidays, and floating holidays!

Hourly Rate

$23 - $25 USD

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

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