Carpentry Technician

Renewal by Andersen Metro & Midwest; Plymouth (IN); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Tools

401K plan with company match

Medical, vision, dental, and life保险

Job summary

Renewal by Andersen Metro & Midwest is seeking a Service Technician to address warranty issues, troubleshoot on-site, and ensure customer satisfaction for window and door systems. The role requires hands-on installation knowledge, strong communication, and basic computer skills while supporting homeowners in Plymouth, IN.

You will replace defective parts, diagnose issues like water infiltration and interlock problems, and work with a team to provide reliable service.

Qualifications

• 3-5 years of experience installing windows and doors.
• Custom window and door installation knowledge.
• Excellent communication skills and customer service experience.
• Good computer skills.

Responsibilities

• Provide service performance and address warranty issues with windows and doors.
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs.
• Ensure customer satisfaction while addressing problems.
• Replace defective parts and help customers when windows aren't working properly.
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Skills

Window/door installation experience

Customer service

Excellent communication skills

Computer skills

Tools

Metal brake

Caulking

Job description

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Service Technician

Responsibilities

• Provide service performance and address warranty issues with windows and doors
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
• Ensure customer satisfaction while addressing problems
• Replace defective parts and help customers when windows aren't working properly
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Qualifications

• 3-5 years of experience installing windows and doors
• Custom window and door installation knowledge
• Thorough experience with using a metal brake and caulking
• Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
• Customer service experience with job troubleshooting as a key component
• Good computer skills
• Excellent communication skills with the ability to build quick rapport

Compensation & Benefits

• Competitive pay of $24-25 an hour
• Company vehicle, gas card and tools
• 401K plan with company match
• Medical, vision, dental, and supplemental life insurance
• PTO - vacation time, sick time, and holiday pay
• Student loan reimbursement program
• Access to Employee Perks Program

Hourly Rate

$24 - $25 USD