Service Technician - Shaw US

Alicat-Scientific; Tucson (AZ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with 5% match

Job summary

Shaw Moisture Meters in Tucson seeks a Service Technician to calibrate, service and repair our trace moisture measurement products at the Tucson facility. You will work hands-on, troubleshoot issues, and provide technical solutions to customers.

The role emphasizes building customer relationships, explaining product value, and collaborating with engineering to meet deadlines while maintaining calibration traceability and databases.

Qualifications

• Bachelor's degree in engineering, computer science, or related field is required.
• Strong technical communication to explain complex concepts to customers.

Responsibilities

• Calibrate, service and repair Shaw products to manufacturer standards.
• Provide pre- and post-sales technical support to customers.
• Develop and maintain calibration databases and traceability.
• Communicate technical information clearly to customers and internal teams.

Skills

Technical communication

Customer troubleshooting

Sales support

Relationship building

Independent work

Education

Bachelor's degree in engineering, computer science, or related field

Job description

Help grow a safer, cleaner, healthier future for everyone, every day.Position: Service TechnicianCompany: Shaw Moisture Meters - USLocation: Tucson, AZ (On-Site)Salary: $22-25 an hourPosition SummaryWe are currently looking for a Service Technician to join our team at Shaw Moisture Meters, based in Tucson, Arizona.This is a combined role where the successful applicant will be involved in both the hands-on servicing, calibration and repair of our trace moisture measurement products and providing technical solutions to our customers.As a Service Technician, you will be calibrating, servicing and repairing our range of products which have been returned by customers to our calibration facility in Tucson. On the customer facing side you will drive business growth by understanding customer needs, providing technical solutions and effectively articulating the value of our products or services. Your role will be pivotal in effectively communicating technical information to customers and helping to develop and maintain relationships to build trust.This is an exciting opportunity to contribute to our company’s success and growth. If you’re passionate about technical products and interesting applications, we invite you to apply.We offer competitive compensation packages, health & medical benefits and a positive work culture that emphasises work-life balance and recognizes the contributions of our employees. Being an equal opportunity employer, we invite candidates of all backgrounds to apply.Objectives of the roleUnderstanding customer needs and aligning product offerings with their requirements.Providing technical expertise and guidance to customers throughout the sales process.Conducting hands-on service, calibration and repair of all Shaw productsDeveloping and maintaining strong customer relationships to increase customer satisfaction and loyalty.Your tasksUnderstand our product/service’s technical features, functionalities and benefits.Calibrate and service our products to manufacturers standards, ensuring work is completed by target dates with full customer satisfactionMaintain calibration databases, develop and improve calibration procedures and full calibration traceabilityProvide pre-sales support by answering technical inquiries and participating in sales discussions.Liaise with the engineering or technical team to address technical concerns or requirements.Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions.Required skills and qualificationsBA bachelor’s degree in engineering, computer science or a related field (preferred).Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences.Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries.Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams.Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets and driving revenue growth.Ability to work independently and collaboratively within a team.BenefitsHealth, dental, and vision insuranceLife and disability insurance plans401k with up to 5% match and vesting scheduleTuition reimbursementEarned PTOPaid holidays#AlicatNot the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!