Service Technician - Little Rock

Insight Global; Little Rock (AR); On-site; USD 52,000 - 66,000; Full time

Job summary

Insight Global seeks a Service Technician to support its customer base on site in Davenport, IA, servicing security systems at various local locations. You will use customer service skills to troubleshoot current systems and enable cell phone access to the company app.

The role requires hands-on installation, repair and setup of devices (cameras, alarms, networks) and travel between sites daily. A valid driver's license and some technical training are required.

Qualifications

• 3+ years of experience with CCTV, Card Access, or residential low voltage.
• Current valid State Driver's License.
• Familiar with power and hand tools.
• Customer service skills and professionalism over the phone and in person.
• Ability to work under general supervision at multiple sites daily.
• Hands-on installation, repair, troubleshooting or setup of security devices.
• Some technical school training.
• Prior experience servicing electrical systems.
• Prior sales experience with upselling opportunities.
• Sheriff Card
• Prior ADT experience.

Responsibilities

• Service security systems at various local locations on-site.
• Troubleshoot current systems and provide access to the company app on cell phones.
• Work with customers to resolve issues and document service activities.

Skills

3+ years CCTV/Card Access/low voltage

Customer service

Independent at multiple sites

Computer literacy

Troubleshooting devices

Sales experience

Prior ADT experience

Education

Technical school training

Tools

Power tools

Job description

Job Description

A customer of Insight Global is looking for a Service Technician to support their customer base on site in Davenport, IA. This individual will be responsible for working with the existing customer base in the local area to service security systems at various locations in the local territory. They will utilize their customer service skills to work directly with the troubling shooting of current systems and getting them cell phone access to the company application for their security system.

Skills and Requirements

• 3+ years of experience working with CCTV, Card Access, or residential low voltage.


• Current valid State Driver's License


• Familiar with power and hand tools (drills, wire cutters, etc.)


• Customer service skills and professionalism over the phone and in person


• Ability to work under general supervision and independently at multiple customer sites daily.


• Comfortable with computers, basic Microsoft Suite, Smartphone devices (mostly for documentation and scheduling).


• Hands-on experience with installation, repair, troubleshooting or set-up of devices (security cameras, alarm systems, Network/WiFi, wires or cabling, phones, tablets, ATMs, printers, etc.)


• Some technical school training


• Prior experience with providing services to electrical systems


• Prior sales experience (will have the opportunity to earn commission in this role for upselling)


• Sheriff Card


• Prior work experience at ADT

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].