Security Technician

Impact Fire Services, LLC; North Little Rock, Northern (AR, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Impact Fire Services, LLC, based in North Little Rock, AR, is seeking a Security Alarm Technician to inspect, install, program, and service alarm systems for commercial and government accounts.

You will work from our North Little Rock office, meet weekly service targets, and maintain a safe, organized vehicle and job sites while learning applicable codes.

Qualifications

• Arkansas Level 1 Alarm License (Required).
• Ability to learn applicable installation, inspection, and servicing code.
• Excellent communications and customer service skills.
• Ability to adhere to safety guidelines and procedures at all times.

Responsibilities

• Manage time to maximize service, inspection, and installation calls with high quality.
• Achieve weekly productivity goals set by Security Alarm Manager or Agent.
• Troubleshoot and fix issues in low voltage systems and related devices.
• Handle tools and equipment safely; keep vehicle clean and organized.
• Take initiative and complete tasks on service calls and small jobs as directed.
• Learn applicable codes and obtain state licensing as needed.
• Protect company equipment and follow safety policies including PPE and lockout/tag-out.

Skills

Excellent communications

Customer service

Safety adherence

Troubleshooting

Organizational skills

Willing to travel

Education

Arkansas Level 1 Alarm License

Low voltage service experience

Job description

This position will be working out of our North Little Rock, AR office.

Alarmtec Systems recently joined the Impact Fire Services team and is a subsidiary company of Impact Fire Services. We specialize in providing individualized attention to commercial, industrial and government accounts with complex requirements for Fire Alarm Systems, Structured Cabling Systems, Access Control Systems, Video Surveillance Systems, Security Systems, and Intercom & Nurse Call Systems. We operate out of our Sherwood, Arkansas District office.

The Technician will be responsible for providing inspections, installations, programming, and service on a variety of security alarm system devices in a professional and timely manner. The Technician will be expected to meet weekly service and productivity goals. The Technician will work with the Company to obtain local city listing agents. The Technician is also responsible for maintaining a clean, well-organized vehicle and ensuring a safe environment for his/herself, co-workers and customers.

Job Responsibilities

• Manage their time to complete the maximum amount of service, inspection, and installation calls while maintaining a high level of quality.
• Achieve any weekly productivity goals assigned by the Security Alarm Manager or designated Agent.
• Firm understanding of how low voltage systems operate with the ability to trouble shoot and fix customer issues.
• Mechanically inclined and accustomed to working with tools (screw drivers, wire strippers, pliers, ladders, drills, saws, etc...).
• Must be able to take initiative and be organized to complete tasks on service calls and small job sites as directed by a supervisor in order to complete work in a timely manner for our customers.
• Learn applicable codes and obtain applicable state licensing.
• Protect and maintain company equipment.
• Work in a safe manner as outlined by company safety procedures including the driving, personal protective equipment, and lockout/tag-out policies.
• Maintain their vehicle in accordance with company procedures and ensure it is clean and organized.
• Perform any other tasks assigned by the Security Alarm Manager or Agent.

Job Qualifications

• Arkansas Level 1 Alarm License (Required)
• Ability to learn applicable installation, inspection, and servicing code.
• Excellent communications and customer service skills.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.

Preferred Qualifications

• Low voltage service experience preferred.
• Applicable experience either in the security protection industry or the commercial customer service business in some capacity is a plus but not required.
• A security alarm systems background or a background working as a licensed electrician.
• Ability and willingness to obtain NICET and other trade specific certifications.
• Willing to travel for weeks at a time.
• Willing to work nights if needed.
• Ability to pull wire, trim-out, and program devices.