Service Technician (Fire/Security)

Loyal Source; Nashville (TN); On-site; USD 60,000 - 72,000; Full time

Job summary

Loyal Source is seeking a skilled Service Technician to service, troubleshoot, and maintain low-voltage security and life safety systems in Nashville, TN. The ideal candidate will handle multiple tickets daily, diagnose issues, and communicate clearly with customers.

Location is on-site in Nashville with a 40-hour work week, optional overtime based on project needs. Strong diagnostic abilities and a valid driver’s license are required.

Qualifications

• Experience servicing and troubleshooting security and life safety systems.
• Strong knowledge of Access Control, CCTV, Intrusion Detection, and Fire Alarm Systems.
• Ability to read system documentation, wiring diagrams, and technical drawings.
• Strong problem-solving and troubleshooting skills.
• Valid driver’s license and clean driving record.
• Ability to work independently and manage service calls efficiently.

Responsibilities

• Respond to and complete approximately three service tickets per day.
• Diagnose, troubleshoot, repair, and maintain security and fire alarm systems.
• Perform service work on Access Control, CCTV/Video Surveillance, Intrusion Detection, and Fire Alarm Systems.
• Conduct system testing and inspections to ensure code compliance and proper functionality.
• Communicate findings and recommended solutions to customers.
• Complete service reports and documentation accurately and promptly.
• Maintain professionalism and high level of customer service on behalf of Loyal Source.

Skills

Access Control

CCTV Systems

Intrusion Detection

Fire Alarm Systems

Customer service

Problem solving

Reading diagrams

Job description

Service Technician – Security & Fire Systems

Location: Nashville, TN

Company: Loyal Source

Pay Rate: $32 / hour

Position Overview

Loyal Source is seeking a skilled and dependable Service Technician to join our growing team in Nashville, TN. We are looking for a well-rounded technician with experience servicing, troubleshooting, and maintaining a variety of low-voltage security and life safety systems. This role is ideal for an experienced professional who takes pride in delivering exceptional service and technical expertise to customers.

Responsibilities

• Respond to and complete approximately three service tickets per day.
• Diagnose, troubleshoot, repair, and maintain security and fire alarm systems.
• Perform service work on:
  • Access Control Systems
  • CCTV / Video Surveillance Systems
  • Intrusion Detection Systems
  • Fire Alarm Systems
• Conduct system testing and inspections to ensure code compliance and proper functionality.
• Communicate effectively with customers regarding service findings and recommended solutions.
• Complete service reports and required documentation accurately and promptly.
• Maintain a high level of professionalism and customer service while representing Loyal Source.

Required Qualifications

• Experience servicing and troubleshooting security and life safety systems.
• Strong knowledge of:
  • Access Control
  • CCTV / Video Surveillance
  • Intrusion Detection
  • Fire Alarm Systems
• Ability to read system documentation, wiring diagrams, and technical drawings.
• Strong problem-solving and troubleshooting skills.
• Valid driver's license and clean driving record.
• Ability to work independently and manage service calls efficiently.

Preferred Qualifications

Experience with the following manufacturers is highly preferred:

• Edwards
• Honeywell
• Gamewell
• Avigilon

Additional preferred qualifications:

• NICET Certification (any level)
• Manufacturer certifications from major security or fire alarm brands
• OSHA 10 or OSHA 30 certification

Schedule & Compensation

• Start Time: 8:00 AM on the job site
• Hours: 40 hours per week
• Overtime: Available based on project needs and service demand

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [e-mail].

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at [e-mail]. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the (right or left) for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.