Service Technician

Loyal Source; Norwell (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Loyal Source is seeking a skilled Systems Technician to support mission-critical security and communication systems across New England. This role involves servicing, installing, and maintaining low-voltage systems including CCTV, access control, intrusion, and wireless communication technologies.

The ideal candidate will have 2–4 years of experience in low-voltage/security systems, along with strong communication skills and the ability to work independently. A valid MA D-License and OSHA 10 certification are required.

Qualifications

• 2–4 years of experience with low-voltage/security systems.
• Proficiency with testing tools and fire-stopping.
• Ability to work independently on small to medium systems.

Responsibilities

• Service, repair, and upgrade security and wireless systems.
• Install and terminate low-voltage cabling and devices.
• Troubleshoot system issues and complete preventative maintenance.

Skills

Low-voltage/security systems experience

Cabling and terminations

Basic computer knowledge

Strong communication skills

Problem-solving skills

Education

High school diploma or equivalent

MA D-License

OSHA 10

Job description

Systems Technician – Loyal Source

Loyal Source is seeking a skilled Systems Technician to support mission‑critical security and communication systems across New England. The role involves servicing, installing, and maintaining low‑voltage systems including CCTV, access control, intrusion, and wireless communication technologies.

Key Responsibilities

• Service, repair, and upgrade security and wireless systems
• Install and terminate low‑voltage cabling and devices
• Troubleshoot system issues and complete preventative maintenance
• Document all work and communicate updates to the Service Team Lead
• Conduct site surveys and identify upgrade opportunities
• Read and interpret scopes, floor plans, and technical documentation
• Provide professional customer service in sensitive environments

Required Skills & Experience

• 2–4 years of experience with low‑voltage/security systems
• Proficiency with cabling, terminations, testing tools, and fire‑stopping
• Basic computer and networking knowledge
• Ability to work independently on small to medium systems
• Strong communication and problem‑solving skills

Requirements

• High school diploma or equivalent
• MA D‑License (for MA work)
• OSHA 10
• Valid driver’s license and reliable transportation
• Ability to travel throughout New England and work off‑hours as needed
• Ability to lift 50 lbs, work on ladders/lifts, and operate in varying conditions

Preferred

• Experience with major security platforms (Honeywell, Genetec, Lenel, Bosch, etc.)
• Certifications in fire‑stopping, lifts, or specialized security systems
• Experience in detention or other sensitive environments

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [e-mail].

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting HR at [e-mail]. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability, please select the accessibility menu to the right or left for more assistance. You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty).

This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.