Service Technician (Fire/Security)

Loyal Source Government Services; Knoxville (TN); On-site; USD 39,000 - 50,000; Full time

Job summary

Loyal Source is seeking two skilled Service Technicians to join our Knoxville, TN team, specializing in security and fire systems. Responsibilities include responding to service calls, diagnosing issues, and repairing low-voltage systems to ensure proper operation and compliance with codes and standards.

We value strong troubleshooting, customer service, and the ability to work independently. Start time is 8:00 AM on site, with 40 hours per week and potential overtime based on workload.

Qualifications

• Experience as a service technician in the low-voltage, security, or fire alarm industry.
• Ability to troubleshoot and repair electronic security and/or fire alarm systems.
• Strong understanding of system components, wiring, and device functionality.
• Ability to read blueprints, wiring diagrams, and technical documentation.
• Strong customer service and communication skills.
• Valid driver's license and clean driving record.

Responsibilities

• Respond to and complete approximately three service tickets per day.
• Troubleshoot, repair, and maintain low-voltage security and life safety systems.
• Service and support: Access Control Systems, CCTV / Video Surveillance Systems, Intrusion Detection Systems, Fire Alarm Systems.
• Conduct system testing, inspections, and preventative maintenance.
• Document service activities and complete work orders accurately.
• Communicate professionally with customers regarding findings, repairs, and recommendations.
• Ensure compliance with safety regulations, industry standards, and customer requirements.

Skills

Low-voltage systems

Troubleshooting

Customer service

Blueprints/diagrams

Driver's license

Tools

Edwards

Honeywell

Gamewell

Avigilon

Job description

• CCTV / Video Surveillance Systems
• Fire Alarm Systems

Service Technicians (2 Openings) - Security & Fire Systems

Location: Knoxville, TN

Company: Loyal Source

Pay Rate: $32 / hour

Position Overview

Loyal Source is seeking two skilled Service Technicians to join our team in Knoxville, TN. We are open to hiring:

• One technician specializing in Fire Alarm Systems and one specializing in Security Systems, or
• Two well-rounded technicians with experience across both security and fire alarm disciplines.

The ideal candidates will have strong troubleshooting and service experience and be comfortable working independently while delivering exceptional customer service. Technicians will respond to service calls, diagnose system issues, perform repairs, and ensure all systems are functioning properly and meeting applicable codes and standards.

Responsibilities

• Respond to and complete approximately three service tickets per day.
• Troubleshoot, repair, and maintain low-voltage security and life safety systems.
• Service and support:
  • Access Control Systems
  • CCTV / Video Surveillance Systems
  • Intrusion Detection Systems
  • Fire Alarm Systems
• Conduct system testing, inspections, and preventative maintenance.
• Document service activities and complete work orders accurately.
• Communicate professionally with customers regarding findings, repairs, and recommendations.
• Ensure compliance with safety regulations, industry standards, and customer requirements.

Required Qualifications

• Experience as a service technician in the low-voltage, security, or fire alarm industry.
• Ability to troubleshoot and repair electronic security and/or fire alarm systems.
• Strong understanding of system components, wiring, and device functionality.
• Ability to read blueprints, wiring diagrams, and technical documentation.
• Strong customer service and communication skills.
• Valid driver's license and clean driving record.

Preferred Qualifications

Experience with the following manufacturers is highly preferred:

Fire Alarm Systems

• Edwards
• Honeywell
• Gamewell

Security Systems

• Avigilon
• Honeywell
• Other major access control and video surveillance platforms

Additional Preferred Qualifications Include

• NICET Certification (Fire Alarm Systems preferred)
• Manufacturer certifications from leading fire alarm or security system manufacturers
• OSHA 10 or OSHA 30 certification
• Experience servicing both security and fire alarm systems

Schedule & Compensation

• Start Time: 8:00 AM on the job site
• Hours: 40 hours per week
• Overtime: Available based on workload and customer demand

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission‑critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [e-mail].