Service Technician (Fire/Security)

Loyal Source Government Services; Nashville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Loyal Source in Nashville, TN is seeking a Service Technician to service, troubleshoot, and maintain low-voltage security and life safety systems. The role involves handling approximately three service tickets daily and providing professional customer support.

Responsibilities include diagnosing issues, testing, documenting work, and communicating findings. Start time is 8:00 AM on-site; 40 hours per week with overtime available.

Qualifications

• Experience servicing and troubleshooting security and life safety systems.
• Strong knowledge of Access Control, CCTV/Video Surveillance, Intrusion Detection, Fire Alarm Systems.
• Ability to read system documentation, wiring diagrams, and technical drawings.
• Strong problem-solving and troubleshooting skills.
• Valid driver’s license and clean driving record.
• Ability to work independently and manage service calls efficiently.

Responsibilities

• Respond to and complete approximately three service tickets per day.
• Diagnose, troubleshoot, repair, and maintain security and fire alarm systems.
• Perform service work on: Access Control Systems, CCTV / Video Surveillance Systems, Intrusion Detection Systems, Fire Alarm Systems.
• Conduct system testing and inspections to ensure code compliance and proper functionality.
• Communicate effectively with customers regarding service findings and recommended solutions.
• Complete service reports and required documentation accurately and promptly.
• Maintain a high level of professionalism and customer service while representing Loyal Source.

Skills

Problem-solving

Troubleshooting

Reading wiring diagrams

Customer service

Education

NICET Certification (any level)

Tools

Edwards

Honeywell

Gamewell

Avigilon

Job description

Service Technician - Security & Fire Systems
Location: Nashville, TN
Company: Loyal Source
Pay Rate: $32 / hour

Position Overview

Loyal Source is seeking a skilled and dependable Service Technician to join our growing team in Nashville, TN. We are looking for a well-rounded technician with experience servicing, troubleshooting, and maintaining a variety of low-voltage security and life safety systems. This role is ideal for an experienced professional who takes pride in delivering exceptional service and technical expertise to customers.

Responsibilities

• Respond to and complete approximately three service tickets per day.


• Diagnose, troubleshoot, repair, and maintain security and fire alarm systems.


• Perform service work on:
  
  
  
  • Access Control Systems
  
  
  • CCTV / Video Surveillance Systems
  
  
  • Intrusion Detection Systems
  
  
  • Fire Alarm Systems
  
  
  
  


• Conduct system testing and inspections to ensure code compliance and proper functionality.


• Communicate effectively with customers regarding service findings and recommended solutions.


• Complete service reports and required documentation accurately and promptly.


• Maintain a high level of professionalism and customer service while representing Loyal Source.

Required Qualifications

• Experience servicing and troubleshooting security and life safety systems.


• Strong knowledge of:
  
  
  
  • Access Control
  
  
  • CCTV / Video Surveillance
  
  
  • Intrusion Detection
  
  
  • Fire Alarm Systems
  
  
  
  


• Ability to read system documentation, wiring diagrams, and technical drawings.


• Strong problem-solving and troubleshooting skills.


• Valid driver's license and clean driving record.


• Ability to work independently and manage service calls efficiently.

Preferred Qualifications

Experience with the following manufacturers is highly preferred:

• Edwards


• Honeywell


• Gamewell


• Avigilon

Additional Preferred Qualifications

• NICET Certification (any level)


• Manufacturer certifications from major security or fire alarm brands


• OSHA 10 or OSHA 30 certification

Schedule & Compensation

• Start Time: 8:00 AM on the job site


• Hours: 40 hours per week


• Overtime: Available based on project needs and service demand

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission‑critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide.

Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Loyal Source uses AI‑powered voice screening as part of our application process.

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [e-mail].