Service Technician - Copiers/Printers/Folders/Inserters

Reach Technologies; Birmingham (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Paid time off

Professional development assistance

Job summary

Reach Technologies in Birmingham, AL is seeking a full-time Field Service Technician who will diagnose repairs, perform preventive maintenance, and support as the primary contact for a territory of printer devices.

You will work from our Alabama location, maintain inventory, and deliver reliable service with strong time management and customer communication. A valid driver's license and ability to lift up to 50 pounds are required.

Qualifications

• Minimum 2-3 years related experience; certified training preferred.
• Desire and ability to work independently and reliably.
• Valid driver's license and clean driving record.
• Excellent customer relation skills.
• Strong time management and organizational skills; self-motivator.
• Basic computer knowledge: MS Office (Excel, Word, Outlook).
• Must be able to lift up to 50 pounds and navigate stairs.

Responsibilities

• Perform diagnostic repairs and preventative maintenance.
• Maintain equipment per manufacturer specifications.
• Manage an assigned territory of printer devices or MFPs.
• Maintain an accurate assigned car stock of parts inventory.
• Deliver exceptional customer service.
• Contribute as a team player; work independently as needed.

Skills

Customer service

Time management

Independent worker

Driver's license

Organizational skills

Tools

MS Office

Job description

Company Profile

• Reach Technologies is an authorized service provider for Kyocera/Copystar, HP, Lexmark, Brother, Epson, and KIP
• Reach has offices in GA, FL, TN, AL, WV/OH with our Corporate Office in Buford, GA.
• Reach sells hardware, copiers, printer and IT services, Office Supplies, Print/Promo, and mailing systems.

Duties

• Performing diagnostic repairs and preventative maintenance
• Maintaining equipment according to manufacturer’s specifications
• Managing an assigned territory of printer devices or MFP’s
• Maintaining an accurate assigned car stock of parts inventory
• Delivering exceptional customer service
• Contributing as a team player
• Must be able to work independently and possess strong time management

Requirements

• Minimum of 2-3 years related experience, with certified training preferred
• Desire and ability to work independently and reliably
• Must possess a valid driver’s license and clean driving record
• Excellent customer relation skills
• Strong time management and organization skills and self-motivator
• Basic computer knowledge* MS Office (Excel, Microsoft Word, Outlook)
• Must be able to lift and/or move up to 50 pounds, walk up and down stairs, bend down, stoop, kneel, crouch, crawl, and work at floor level, and walk long distances

Work Location: Work from our AL location

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits

• 401(k)
• Paid time off
• Professional development assistance

Schedule

• 8 hour shift
• Day shift
• Monday to Friday