Service Technician

DNOW; Williston (ND); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Bonus

401(k) Retirement savings

Comprehensive benefits

Career growth

Friendly work environment

Paid vacation/holidays

Job summary

DNOW in Williston, ND is seeking a Service Technician to deliver on-site service and support to customers. You will troubleshoot, install, repair, and test equipment during field visits, documenting activities and reporting results to the team.

The ideal candidate has strong problem solving, good communication, and the ability to work flexible shifts. This role offers competitive pay, bonus potential, and comprehensive benefits.

Qualifications

• High School diploma or equivalent.
• Excellent interpersonal and written communication.
• Ability to troubleshoot and service equipment.
• Ability to work flexible shifts.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• On-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports.
• Document processes.
• Build positive relationship with customers.
• Cooperate with technical team and share information across the organization.

Skills

Customer service

Troubleshooting

Field service

Communication

Equipment maintenance

Education

High School diploma

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES

• Provide service and customer support during field visits or dispatches


• Tie workflow to schedule


• Manage all on site installation, repair, maintenance, and test tasks


• Diagnose errors or technical problems and determine proper solutions on equipment.


• Produce timely and detailed service reports


• Document processes


• Operate vehicle in a safe manner and use field automation systems


• Follow all company’s filed procedures and protocols


• Cooperate with technical team and share information across the organization


• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.


• Build positive relationship with customers

JOB REQUIREMENTS

• High School diploma and/or equivalent in work experience


• Excellent interpersonal skills, proficient in oral and written communications


• Assembly experience preferred


• Basic reading skills. Must be able to follow directions


• Ability to troubleshoot, test, repair, and service technical equipment


• Ability to perform work accurately and thoroughly


• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea


• Ability to work flexible shifts and to adapt to changing work schedules


• Familiarity with mobile tools and applications.

BENEFITS

• Competitive Salary + bonus


• 401(k)/ Retirement savings


• Comprehensive Benefits (medical, dental, vision, life and disability coverage)


• Career growth opportunities


• Friendly work environment


• Paid vacation/holidays