Service Technician

DistributionNOW; Williston (ND); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

401(k) retirement savings

Medical/dental/vision coverage

Career growth opportunities

Paid vacation/holidays

Job summary

DistributionNOW in Williston, ND seeks a Service Technician to deliver on-site service, installation, maintenance, and testing of equipment, while documenting processes and generating timely reports.

You will troubleshoot, diagnose errors, adapt to flexible shifts, build strong customer relationships, and work with field automation systems to ensure service excellence.

Qualifications

• High School diploma or equivalent.
• Excellent interpersonal and written/oral communication skills.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Willingness to work flexible shifts and adapt to changing schedules.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule and manage on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports and document processes.
• Operate vehicle safely and use field automation systems.
• Follow all company procedures and protocols and cooperate with technical teams.
• Comprehend customer requirements and provide appropriate recommendations.

Skills

Interpersonal skills

Oral and written communication

Troubleshooting

Equipment service

Flexibility

Team collaboration

Education

High School diploma or equivalent

Tools

Mobile tools & apps

Job description

## Service TechnicianApplylocations: US ND Williston 5072 Owan Industrial Park Drtime type: Full timeposted on: Posted Yesterdayjob requisition id: R08770At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.START YOUR CAREER NOW.A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.**JOB RESPONSIBILITIES:*** Provide service and customer support during field visits or dispatches* Tie workflow to schedule* Manage all on site installation, repair, maintenance, and test tasks* Diagnose errors or technical problems and determine proper solutions on equipment.* Produce timely and detailed service reports* Document processes* Operate vehicle in a safe manner and use field automation systems* Follow all company’s filed procedures and protocols* Cooperate with technical team and share information across the organization* Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.* Build positive relationship with customers**JOB REQUIREMENTS:*** High School diploma and/or equivalent in work experience* Excellent interpersonal skills, proficient in oral and written communications* Assembly experience preferred* Basic reading skills. Must be able to follow directions* Ability to troubleshoot, test, repair, and service technical equipment* Ability to perform work accurately and thoroughly* Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea* Ability to work flexible shifts and to adapt to changing work schedules* Familiarity with mobile tools and applications.**BENEFITS:*** Competitive Salary + bonus* 401(k)/ Retirement savings* Comprehensive Benefits (medical, dental, vision, life and disability coverage)* Career growth opportunities* Friendly work environment* Paid vacation/holidays