Service Technician

DNOW; Farmington (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)/ Retirement savings

Comprehensive medical, dental, and vision coverage

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a dedicated Service Technician in Farmington, Michigan. In this role, you will provide exceptional service during field visits, repair technical equipment, and engage with customers to enhance their satisfaction. This full-time position offers competitive salary, bonuses, and comprehensive benefits.

Qualifications

• Excellent interpersonal and communication skills are essential.
• Ability to troubleshoot and repair technical equipment.
• Flexibility to work varied shifts as needed.

Responsibilities

• Provide service and customer support during field visits.
• Document service processes and generate reports.
• Build positive relationships with customers.

Skills

Interpersonal skills

Communication

Troubleshooting

Flexibility

Education

High School diploma or equivalent

Job description

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At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers
  
  

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.
  
  

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Oil and Gas

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