Service Technician

DNOW; Williston (ND); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) retirement savings

Medical, dental, vision coverage

Paid vacation/holidays

Career growth opportunities

Friendly work environment

Job summary

DNOW is seeking a Service Technician to provide on-site service and customer support, aligning workflow to schedule and delivering quality maintenance and testing of equipment. This role emphasizes safe operation, effective communication, and collaboration with a technical team.

Candidates should have a High School diploma, strong problem-solving skills, and familiarity with mobile tools. Competitive benefits and opportunities for career growth are offered, with a focus on customer satisfaction

Qualifications

• High School diploma or equivalent required.
• Excellent interpersonal and written/oral communication skills.
• Able to troubleshoot, test, repair, and service equipment.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine solutions.
• Produce timely and detailed service reports.
• Document processes and operate field automation systems.
• Follow all procedures and protocols; cooperate with technical team.

Skills

Interpersonal skills

Troubleshooting

Problem solving

Communication skills

Attention to detail

Education

High School diploma or equivalent

Tools

Mobile tools & apps

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays