Service Coordinator

DNOW; Odessa (TX); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

401(k) Retirement savings

Comprehensive Benefits

Career growth opportunities

Paid vacation/holidays

Job summary

DNOW is seeking a Service Coordinator in Odessa, TX to manage service calls, prepare estimates, and coordinate with technicians and customers. This role requires strong communication and organizational skills to ensure timely responses and accurate quotations.

The candidate should be detail-oriented, proficient with Microsoft Office, and capable of handling shipping, warranty claims, and administrative duties to keep the service department running efficiently.

Qualifications

• High School diploma or equivalent.
• Excellent interpersonal and written/oral communication skills.
• Customer service oriented with a professional demeanor.
• Proficient in Microsoft Office; able to navigate operating systems and email.
• Ability to follow directions and work accurately with attention to detail.

Responsibilities

• Coordinate all service calls.
• Open, post, and close all SROs (Service Repair Orders).
• Ensure technicians are at least 80% - 85% billable.
• Submit warranty claims and follow up to ensure factory pays claims.
• Handle shipping and receiving duties.
• Answer all incoming service department calls first with minimal consultation with mechanics.
• Cold call old customers to solicit service work and review old files.
• Assist in keeping ALL shop expenses to minimum.
• Maintains technician log hours of billable and non-billable to produce efficiencies and see where expenses can be cut.
• Other duties, as assigned.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Customer service

Education

High School diploma

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

The Service Coordinator will be responsible for providing service estimates and quotations to potential service customers. Including parts pricing, labor, travel, per diem, shop supplies, etc.

JOB RESPONSIBILITIES:

• Coordinate all service calls.
• Opens, post, and close all SRO’s (Service Repair Orders).
• Ensure service technicians are at least 80% - 85% billable.
• Submit warranty claims with follow up to ensure factory pays claims.
• Handles all shipping and receiving duties.
• Answer all incoming service department calls first with as little consultation with mechanics as possible.
• Cold call old customers to do service work and get out old files for review.
• Assist in keeping ALL shop expenses to minimum.
• Maintains technician log hours of billable and non-billable to produce efficiencies and see where expenses can be cut.
• Other duties, as assigned.

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred but not required
• Basic reading skills. Must be able to follow directions
• Customer service oriented
• Computer navigation and utilization skills with excellent Microsoft office proficiency
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• High attention to detail, time management, and self-motivation skills

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life, and disability coverage)
• Career growth opportunities
• Paid vacation/holidays.