Service Technician - Hickory, NC

Putzmeister America, Inc.; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits including medical, vision, and dental insurance

401K plan with company match

Profit sharing

Education Reimbursement

Job summary

Putzmeister America, Inc. is seeking a Service Representative to act at local service centers in the United States. The role involves building business relationships, troubleshooting issues, and providing technical support to ensure customer satisfaction.

The ideal candidate will have 5-10 years of technical experience, expertise in hydraulic systems, and a relevant engineering degree. Exceptional benefits including medical insurance, 401K matching, and education reimbursement are offered.

Qualifications

• 5-10 years of technical experience.
• In-depth knowledge of mobile hydraulic, electrical, and mechanical systems.
• Multilingual a plus (German and/or Spanish).
• Concrete Industry experience a plus.

Responsibilities

• Manage time and territory of service centers for effective resolution of customer issues.
• Provide technical support to customers and agents via multiple channels.
• Conduct training on machine operation and troubleshooting techniques.
• Prepare service reports and keep abreast of industry technology and trends.

Skills

Technical experience

Knowledge of hydraulic systems

Multilingual (German and/or Spanish)

Concrete Industry experience

Education

Bachelor’s degree in engineering or related field

Certification in heavy equipment technology

Job description

Putzmeister is a world-class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. When you join our team, you're not just taking a job — you're becoming part of a global legacy that builds the future, one pour at a time.

Summary

Act as the Putzmeister Service Representative at our local service centers in the assigned region, building and maintaining business relationships that position Putzmeister as a provider of Premier Product Support. Establish a regular communication and planning cadence with Regional Sales Directors and Parts Sales Representatives to achieve sales and product support objectives.

Essential Duties and Responsibilities

• Manage time and territory of our local service centers to provide timely and effective resolution of customers’ equipment problems and concerns, often in difficult situations.
• Coordinate with customers, often on very short notice, to perform in-depth troubleshooting of electrical, hydraulic, mechanical, and interrelated problems.
• Communicate information professionally regarding repairs, production issues, product quality, and customer-related issues.
• Provide in-service or commissioning new equipment at customer locations. Complete handover documentation.
• Provide professional training on machine operation, troubleshooting, and repair techniques to customers.
• Provide technical support to the agent or customer via multiple channels (email, telephone, text, etc.) and manage warranty and goodwill issues and concerns.
• Coordinate boom inspections and welding repairs as needed for customers. Provide and complete the required documentation for records.
• Market and support Authorized Service Centers (dealers) to customers for repair work and parts purchases (in and out of warranty).
• Aid in the evaluation and selection of potential Service Centers (dealers).
• Assist and measure service centers against established PM Service Standards.
• Prepare timely, well‑written, and concise service reports and file them weekly. Keep abreast of industry technology and trends, including concrete pumping applications and processes.
• Travel 50% +/-.
• Perform additional duties as requested or required.

Qualifications

• 5-10 years of technical experience
• In-depth knowledge of mobile hydraulic, electrical, and mechanical systems
• Multilingual a plus (German and/or Spanish)
• Concrete Industry experience a plus

Education / Certification / Training

• Bachelor’s degree in engineering or related field, or Associate/certification in heavy equipment technology, industrial technology, or equivalent experience.
• Mandatory safety training (see “Total Compliance Management” program). On-the-job training.

Work Environment / Physical Demands

While performing the duties of this job, the employee is regularly exposed to dust and to working near moving mechanical parts; occasionally exposed to chemicals, is regularly exposed to outdoor weather conditions, which may at times be extreme and the employee is occasionally exposed to very loud noise.

Proper work attire, steel-toe safety shoes, and safety glasses/goggles must be worn at all times as required by the jobsite.

While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle, or touch; frequently required to push and pull.

The employee is regularly able to lift and/or move up to 15 pounds; occasionally lift and/or move up to 70 pounds.

Specific vision abilities required by this job include close, peripheral, and focusing.

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA Plans
• Company-paid Life Insurance
• Company paid Short-term/Long-term Disability
• Paternity Leave
• 401K plan with company match
• Profit sharing
• Company events
• Education Reimbursement
• Boot Reimbursement
• Uniform Program
• Employee discount program