Inside Parts Sales Representative

Putzmeister America, Inc.; Sturtevant (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits (medical, vision, and dental insurance)

Company paid Hospital Indemnity/Accident Insurance

HSA – incentives for company contributions

FSA Plans

Company-paid Life Insurance

Company paid Short-term/Long-term Disability

Job summary

Putzmeister America, Inc. in Sturtevant, Wisconsin is looking for an Inside Parts Sales Representative to provide exceptional service and support. In this role, you will respond to customer inquiries, collaborate with departments to resolve issues, and help increase parts sales. Successful candidates must possess excellent communication skills in English and Spanish, be detail-oriented, and have at least one year of customer service experience. A high school diploma is required, and mechanical inclination is a plus. Comprehensive benefits are offered.

Qualifications

• Good communication in English & Spanish, both verbal and written.
• Mechanically inclined individual with basic computer experience.
• Ability to self-motivate and work well independently and in a team.

Responsibilities

• Respond to customer inquiries in a timely manner via telephone and/or email.
• Collaborate with departments to resolve complaints and issues professionally.
• Contribute to team goals by meeting performance metrics.

Skills

Communication in English & Spanish

Problem-solving skills

Customer service skills

Detail-oriented

Education

High school diploma or equivalent

1+ years of experience in customer service

Tools

Salesforce case management system

Job description

Overview

Putzmeister is a world-class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. When you join our team, you\'re not just taking a job — you\'re becoming part of a global legacy that builds the future, one pour at a time.

As an Inside Parts Sales Representative, you\'ll play a vital role in delivering the exceptional service that sets Putzmeister apart. You\'ll work with passionate professionals, cutting-edge equipment, and a company that truly values its people. If you\'re ready to make an impact and grow your career with an industry leader, Putzmeister is the place for you.

Responsibilities

• Respond to customer inquiries timely via telephone and/or email and log interactions in Salesforce case management system. Inquiries may include but are not limited to: parts lookup, pricing and availability, quoting, ordering, shipment tracking, etc.
• Collaborate with other departments to resolve customer and/or dealer complaints and issues in a timely and professional manner.
• Contribute to team goals and objectives by meeting individualized performance metrics and targets.
• Strong problem-solving skills with attention to detail and the ability to multitask.
• Perform additional duties as assigned or required.

Summary

Increase parts sales by determining and meeting customer needs through thorough, timely, and accurate communications and follow-up. Process obtained orders, keeping customer informed and expedite internally.

Qualifications

• Good communication in English & Spanish, verbal & written
• Basic computer experience
• Excellent problem-solving and customer service skills
• Detail-oriented, organized, self-motivated individual able to work well independently and in a team environment
• Must be willing to work a flexible schedule between 8 am - 5 pm and possibly overtime on weekdays and/or weekends
• Mechanically inclined

Education/Certification/Training

• High school diploma or equivalent
• 1+ years of experience in customer service
• On-the-job training

Work Environment / Physical Demands

• While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle, or touch; frequently required to push and pull.
• Ability to regularly lift and/or move up to 15 lbs.
• Specific vision abilities required by this job include close, peripheral, and the ability to focus.
• The employee is in a typical office environment; occasionally exposed to noise, dust, and chemicals. Safety glasses/goggles must be worn at all times while in designated areas of the shop.

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA Plans
• Company-paid Life Insurance
• Company paid Short-term/Long-term Disability

The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.