Parts & Service Coordinator - Parts Sales

Putzmeister America, Inc.; Hickory (NC); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Comprehensive medical, vision, and dental insurance

401(k) plan with company match

Profit sharing

Education reimbursement

Employee discount program

Job summary

A leading concrete pump manufacturer is seeking a Parts & Service Coordinator to manage the flow of parts and service requests, ensuring efficient communication between customers and technicians. This role involves maintaining inventory records and enhancing customer satisfaction through effective coordination. The ideal candidate will possess strong communication skills, experience with heavy lifting, and a detail-oriented approach. Competitive annual salary with comprehensive benefits offered.

Qualifications

• Strong communication, written, and organizational skills are necessary.
• Experience with forklift and heavy lifting equipment is required.
• Detail-oriented, self-motivated individual with the ability to work independently.

Responsibilities

• Coordinate part requests and ensure customer inquiries are answered promptly.
• Maintain accurate inventory records and process orders.
• Provide backup support for warehouse operations when needed.

Skills

Good communication skills

Problem-solving skills

Organizational skills

Mechanically inclined

Customer service skills

Education

High school diploma or equivalent

Associate or Bachelor’s degree in a related discipline

Tools

Forklift

SAP

Job description

Parts & Service Coordinator - Parts Sales

Putzmeister is a world-class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. When you join our team, you’re not just taking a job — you’re becoming part of a global legacy that builds the future, one pour at a time.

Summary:

The Parts and Service Coordinator – Parts Sales ensures the smooth operation of the parts and service departments by efficiently coordinating the flow of parts and service requests. This role serves as a point of contact between customers, service technicians, and parts sales to provide excellent customer service. The coordinator is responsible for maintaining accurate inventory records and processing orders. This position directly improves customer satisfaction and operational efficiency by effectively coordinating communication and logistics.

Essential Duties and Responsibilities:

• Greet office visitors and callers, making them feel welcome and comfortable, and answering any questions.
• Respond to customer inquiries timely via telephone and/or email and log interactions in the Salesforce case management system.
• Work closely with customers to coordinate repair service requests.
• Submit work orders for any repairs or maintenance required for equipment.
• Recognize the correct component as a solution to a customer’s need.
• Assist customers in accurately identifying the parts required.

Backup support as needed for Warehouse:

• Safely select, lift, and move parts that vary in size and weigh up to 50 pounds on a repetitive basis from various height locations, floor level, and up.
• Loading Small Parcel Carriers using mobile equipment.
• Sort products of various sizes and weights and stage for proper warehouse put‑away.
• Confirm the accuracy of received materials and verify the quality and quantity of parts received.
• Replenish parts in bin and rack areas throughout the warehouse.
• Housekeeping – sweeping, moving boxes and pallets to the appropriate area, maintaining the cleanliness of the work area.
• Develop a working knowledge of Putzmeister products.
• Perform additional duties as assigned or required.

Qualifications:

• Good communication, written, and organizational skills.
• Forklift, crane, and heavy lifting equipment experience.
• Basic computer skills.
• SAP experience is a plus.
• Excellent problem‑solving and customer service skills.
• Detail‑oriented, self‑motivated individual able to work well independently and in a team environment.
• Mechanically inclined.

Education/Certification/Training:

• High school diploma or equivalent.
• Associate or Bachelor’s degree in a related discipline or the equivalent in relevant experience is strongly preferred.
• Mandatory safety training (see “Total Compliance Management” program).
• On‑the‑job training.

Work Environment/Physical Demands:

• This position requires prolonged standing/walking for 8 or more hours, depending on overtime and business needs; pushing, pulling, and lifting up to 50 lbs; and repetitive bending, squatting, stooping, kneeling, and reaching. Overtime is based on business needs.
• Safety glasses/shoes must be worn at all times while in designated areas of the production floor/warehouse.

The above information provides the general details needed to describe the primary duties of the identified job. It should not be considered a comprehensive list of all work requirements associated with the job.

FLSA Status: Exempt (Indirect)

Compensation details: $62,000 – $72,000 Yearly Salary

Benefits:

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA Plans
• Company-paid Life Insurance
• Company paid Short-term/Long-term Disability
• Paternity Leave
• 401(k) plan with company match
• Profit sharing
• Company events
• Education Reimbursement
• Boot Reimbursement
• Uniform Program
• Employee discount program