Field Service Engineer: Concrete Equipment & Support

Putzmeister America, Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

HSA – incentives for company contrib

FSA plans

Company-paid Life Insurance

Disability insurance

Paternity Leave

401 (k) plan with company match

Profit sharing

Company events

Education Reimbursement

Boot Reimbursement

Employee discount program

Job summary

Putzmeister America, Inc. is seeking a Service Representative to cover regional and local service centers in the United States. You will build relationships, plan with regional sales and parts teams, and drive premier product support for concrete pumping equipment.

Travel about 50% is required; you will diagnose electrical, hydraulic, and mechanical issues, train customers, coordinate service centers, and document reports while ensuring high standards and customer satisfaction.

Qualifications

• 5-10 years of technical experience.
• In-depth knowledge of mobile hydraulic, electrical, and mechanical systems.
• Multilingual a plus (German and/or Spanish).
• Concrete Industry experience a plus.

Responsibilities

• Manage time and territory of our local service centers to provide timely and effective resolution of customers' equipment problems and concerns, often in difficult situations.
• Coordinate with customers, often on very short notice, to perform in-depth troubleshooting of electrical, hydraulic, mechanical, and interrelated problems.
• Communicate information professionally regarding repairs, production issues, product quality, and customer-related issues.
• Provide in-service or commissioning new equipment at customer locations. Complete handover documentation.
• Provide professional training on machine operation, troubleshooting, and repair techniques to customers.
• Provide technical support to the agent or customer via multiple channels and manage warranty and goodwill issues and concerns.
• Coordinate boom inspections and welding repairs as needed for customers. Provide and complete the required documentation for records.
• Market and support Authorized Service Centers to customers for repair work and parts purchases.
• Aid in the evaluation and selection of potential Service Centers (dealers).
• Assist and measure service centers against established PM Service Standards.
• Prepare timely, well-written, and concise service reports and file them weekly.
• Keep abreast of industry technology and trends, including concrete pumping applications and processes.
• Travel 50% +/-
• Perform additional duties as requested or required.

Skills

Mobile hydraulic systems

Electrical systems

Mechanical systems

German

Spanish

Education

Bachelor's degree in engineering or related field

Associate/certification in heavy equipment technology

Tools

None

Job description

Putzmeister America, Inc. is seeking a Service Representative to cover regional and local service centers in the United States. You will build relationships, plan with regional sales and parts teams, and drive premier product support for concrete pumping equipment.

Travel about 50% is required; you will diagnose electrical, hydraulic, and mechanical issues, train customers, coordinate service centers, and document reports while ensuring high standards and customer satisfaction.