Senior Field Service Technician — Heavy Equipment & Diagnostics

Putzmeister America, Inc.; Sturtevant (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life Insurance

Disability insurance

HSA contributions

FSA plans

Job summary

Putzmeister America, Inc. is seeking a Field Service Representative to cover the Wisconsin region, focusing on prompt trouble-shooting, repair, and customer support for concrete pump equipment.

You will travel to customer sites, perform in-depth inspections, deliver training, and document service activities. The role emphasizes strong communication, coordination with sales teams, and the ability to work on short notice in challenging environments.

Qualifications

• Excellent communication skills.
• 5–10 years of technical experience.
• Travel 75% or more.

Responsibilities

• Manage time and territory to provide timely and effective resolution of customers’ equipment problems or concerns in the field.
• Travel to customer locations, often on very short notice, to perform in‑depth troubleshooting on electrical, hydraulic, mechanical, and interrelated problems.
• Professionally communicate information concerning repairs, production issues, product quality, or customer related issues.
• Provide in‑service or commissioning of new equipment at customer locations and complete handover documentation.
• Provide professional training on machine operation, troubleshooting, and repair techniques to customers and agents in the field.
• Provide technical support to agents or customers via multiple channel paths (email, telephone, text, etc.) and manage warranty or goodwill issues and concerns.
• Coordinate boom inspections and welding repairs as needed for customers, and provide or complete required documentation for records.
• Market and support authorized service centers (dealers) to customers for repair work and parts purchases (in and out of warranty).
• Aid in evaluation and selection of potential service centers and assist in measuring service centers against established PM service standards.
• Prepare timely field service reports in a well‑written and concise manner and file them on a weekly basis.
• Keep abreast of industry technology and trends, including concrete pumping applications and processes.
• Perform additional duties as requested or required.

Skills

Excellent communication

Travel willingness

Technical experience

Education

Associate’s or Bachelor’s degree in Engineering or related field

Job description

Putzmeister America, Inc. is seeking a Field Service Representative to cover the Wisconsin region, focusing on prompt trouble-shooting, repair, and customer support for concrete pump equipment.

You will travel to customer sites, perform in-depth inspections, deliver training, and document service activities. The role emphasizes strong communication, coordination with sales teams, and the ability to work on short notice in challenging environments.