Field Service Technician

Putzmeister America, Inc.; Sturtevant (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life Insurance

Disability insurance

HSA contributions

FSA plans

Job summary

Putzmeister America, Inc. is seeking a Field Service Representative to cover the Wisconsin region, focusing on prompt trouble-shooting, repair, and customer support for concrete pump equipment.

You will travel to customer sites, perform in-depth inspections, deliver training, and document service activities. The role emphasizes strong communication, coordination with sales teams, and the ability to work on short notice in challenging environments.

Qualifications

• Excellent communication skills.
• 5–10 years of technical experience.
• Travel 75% or more.

Responsibilities

• Manage time and territory to provide timely and effective resolution of customers’ equipment problems or concerns in the field.
• Travel to customer locations, often on very short notice, to perform in‑depth troubleshooting on electrical, hydraulic, mechanical, and interrelated problems.
• Professionally communicate information concerning repairs, production issues, product quality, or customer related issues.
• Provide in‑service or commissioning of new equipment at customer locations and complete handover documentation.
• Provide professional training on machine operation, troubleshooting, and repair techniques to customers and agents in the field.
• Provide technical support to agents or customers via multiple channel paths (email, telephone, text, etc.) and manage warranty or goodwill issues and concerns.
• Coordinate boom inspections and welding repairs as needed for customers, and provide or complete required documentation for records.
• Market and support authorized service centers (dealers) to customers for repair work and parts purchases (in and out of warranty).
• Aid in evaluation and selection of potential service centers and assist in measuring service centers against established PM service standards.
• Prepare timely field service reports in a well‑written and concise manner and file them on a weekly basis.
• Keep abreast of industry technology and trends, including concrete pumping applications and processes.
• Perform additional duties as requested or required.

Skills

Excellent communication

Travel willingness

Technical experience

Education

Associate’s or Bachelor’s degree in Engineering or related field

Job description

Putzmeister is a world‑class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. When you join our team, you’re not just taking a job — you’re becoming part of a global legacy that builds the future, one pour at a time.

Summary

Act as the Putzmeister Field Service Representative in the assigned region and build/maintain business relationships that position Putzmeister as providing premier product support. Establish regular communications and planning cadence with Regional Sales Directors and Parts Sales Representatives to achieve sales and product support objectives.

Essential Duties and Responsibilities

• Manage time and territory to provide timely and effective resolution of customers’ equipment problems or concerns in the field, even in difficult situations.
• Travel to customer locations, often on very short notice, to perform in‑depth troubleshooting on electrical, hydraulic, mechanical, and interrelated problems.
• Professionally communicate information concerning repairs, production issues, product quality, or customer related issues.
• Provide in‑service or commissioning of new equipment at customer locations and complete handover documentation.
• Provide professional training on machine operation, troubleshooting, and repair techniques to customers and agents in the field.
• Provide technical support to agents or customers via multiple channel paths (email, telephone, text, etc.) and manage warranty or goodwill issues and concerns.
• Coordinate boom inspections and welding repairs as needed for customers, and provide or complete required documentation for records.
• Market and support authorized service centers (dealers) to customers for repair work and parts purchases (in and out of warranty).
• Aid in evaluation and selection of potential service centers and assist in measuring service centers against established PM service standards.
• Prepare timely field service reports in a well‑written and concise manner and file them on a weekly basis.
• Keep abreast of industry technology and trends, including concrete pumping applications and processes.
• Perform additional duties as requested or required.

Qualifications

• Excellent communication skills.
• 5–10 years of technical experience.
• Travel 75% or more.

Education, Certification, and Training

• Associate’s or Bachelor’s degree in Engineering, Heavy Equipment Technology, Industrial Technology, or equivalent experience.
• In‑depth knowledge of mobile hydraulic, electrical, and mechanical systems.
• Multi‑lingual ability a plus (Spanish and/or German).
• Concrete industry experience a plus.
• Mandatory safety training (see “Total Compliance Management” program).
• On‑the‑job training.

Work Environment and Physical Demands

• Regular exposure to dust, moving mechanical parts, chemicals, and outdoor weather conditions, which may at times be extreme.
• Exposure to loud noise.
• Requirement to wear proper work attire, steel toe safety shoes, and safety glasses or goggles at all times.
• Regularly required to stand, walk, stoop, bend, use hands, push, and pull.
• Ability to lift or move up to 15 pounds regularly and up to 70 pounds occasionally.
• Vision requirements include close, peripheral, and focus ability.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Company‑paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA Plans
• Company‑paid Life Insurance
• Company‑paid Short‑term/Long‑term Disability