Service Technician

DNOW; Casper (WY); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary + bonus

401(k)/ Retirement savings

Comprehensive Benefits (medical,Dental

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a Service Technician to provide on-site service and support to customers, ensuring installation, maintenance, and repairs meet quality standards. The role emphasizes diagnosing issues, completing detailed service reports, and coordinating with field teams to resolve problems efficiently, while maintaining safety and customer satisfaction.

Ideal candidates have a high school diploma, strong communication, and the ability to work flexible shifts, travel to customer sites, and adapt

Qualifications

• High School diploma or equivalent.
• Excellent interpersonal and written communications.
• Ability to troubleshoot, diagnose, and repair equipment.
• Willingness to work flexible shifts and travel to sites.
• Familiarity with mobile tools and field applications.

Responsibilities

• Provide service and customer support during field visits.
• Manage on-site installation, repair, maintenance, and testing.
• Diagnose errors or technical problems and implement solutions.
• Produce timely, detailed service reports.
• Build positive relationships with customers.

Skills

Interpersonal skills

Communication skills

Troubleshooting

Field service experience

Flexibility

Reading skills

Education

High School diploma

Tools

Mobile field tools

Field automation systems

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays