Service Technician

United Site Services, Inc; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

United Site Services, Inc. in Raleigh, NC seeks a Service Technician to operate a company service truck and service portable restrooms and holding tanks at various sites. This role requires safe driving, adherence to USS and DOT standards, and strong customer focus.

You will interact with customers on-site, manage routes, and adapt to changing schedules while upholding safety and quality in every service visit.

Qualifications

• Minimum two years of commercial driving experience.
• Valid CDL.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Responsibilities

• Drive service truck and service/pump/clean portable restrooms and holding tanks.
• Perform safety compliant servicing per USS and DOT standards.
• Interact with customers to ensure service quality.
• Provide routing feedback to optimize efficiency.
• Plan for current and future customer toilet needs.

Skills

CDL certification

Commercial Driving

Customer service

Communication

Time management

Problem solving

Decision making

Job description

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
• Conduct portable toilets servicing to USS 8 point service standard.
• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.
• Valid CDL.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.