Service Technician

United Site Services, Inc; Homestead (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

United Site Services, Inc. in Homestead, FL is seeking a Service Technician to operate a company service truck, service and pump portable restrooms and holding tanks, and ensure clean, well-maintained units.

The role requires CDL, at least two years of commercial driving, and strong customer service, communication, and problem-solving skills. You will follow USS and DOT safety standards and support efficient routing.

Qualifications

• Minimum two years of commercial driving experience.
• Valid CDL is required.
• Excellent time management, customer service, and communication skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Drive the service truck and service/pump/clean portable restrooms and holding tanks.
• Comply with USS and DOT safety standards to prevent accidents.
• Perform physically demanding tasks including lifting up to 150 lbs.
• Provide on-site customer service to ensure service meets expectations.
• Adjust routes as needed to meet customer needs and schedules.
• Relay routing feedback to Operations to optimize service.
• Discuss customer needs to anticipate current and future restroom requirements.

Skills

Commercial driving

Customer service

Communication

Problem solving

Time management

Job description

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
• Conduct portable toilets servicing to USS 8 point service standard.
• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.
• Valid CDL.
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.