Service Technician

TerraFirma Foundation Systems; Portland (OR); On-site; Full time

Job summary

A leading company in the construction industry is seeking a Service Technician in Portland. This role involves meeting customers, inspecting installations, and recommending solutions. Ideal candidates will have strong communication skills and a background in customer service or sales. Competitive pay and benefits are offered, including PTO and medical plans.

Benefits

PTO + 7 paid holidays annually

401K

Medical, Dental, Vision Plans

Life Insurance

AD&D Insurance

Short & Long-term Disability

Qualifications

• 1+ years of experience in construction trades, sales, or customer service.
• Valid driver's license with a safe driving record.

Responsibilities

• Examine work completed and determine potential problems.
• Recommend additional products and services to customers.
• Maintain ongoing communication with customers.

Skills

Communication

Customer Service

Sales

Education

High school diploma or GED

Job description

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Position Summary

In this role, you will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer.

Core Responsibilities

Service and Sales

• Examine work completed by our company and determine if there is a potential problem to be remedied.
• Recommend additional products and services to enhance or improve the original installation or address new issues in the customer's home.
• Maintain ongoing communication with customers until all concerns are resolved.
• Promptly complete all paperwork and follow-up communications required for the appointment.
• Meet or exceed projected monthly performance goals, such as Average Dollar Per Stop (ADS).

Quality Assurance

• Ensure adherence to job specifications, quality standards, and safety guidelines during every product installation, maintaining high attention to detail.
• Report any product or installation-related issues promptly to the General Manager.

Training & Development

• Attend weekly service meetings.
• Engage in ride-alongs with the Sales Manager and peers to gain insights and improve performance.
• Practice and adhere to the appointment process consistently.

Position Requirements

• High school diploma or GED.
• 1+ years of experience in construction trades, sales, customer service, or a combination demonstrating proven track record.
• A valid driver's license (or CDL) with a safe driving record.

Physical Requirements

• Ability to interpret information from written materials or digital devices.
• Effective communication skills in person or over the phone.
• Ability to lift or move objects up to 100 lbs. occasionally, 50 lbs. frequently, and 20 lbs. constantly.
• Remain standing or upright for extended periods.
• Work from floor level or confined spaces such as crawl spaces.
• Work occasional emergency hours.

Core Values

At TerraFirma, we value Family, Integrity, Resilience, and Mastery. We seek individuals who share these values and live by them.

What We Offer

As a family-oriented company, we offer competitive pay and benefits, including:

• PTO + 7 paid holidays annually
• 401K
• Medical, Dental, Vision Plans
• Life Insurance
• AD&D Insurance
• Short & Long-term Disability

Salary Range

$25 per hour + Commission

Additional Details

• Industry: Other
• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Information Technology
• Industry: Construction

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