Equipment Service Technician I - Portland, OR

STERIS Instrument Processing - EMEA; Portland (OR); Remote; USD 53,000 - 75,000; Full time

Job summary

An established industry player is seeking a mechanically inclined Equipment Service Technician to join their remote team in Oregon. This role involves troubleshooting and repairing medical equipment, offering installation support, and ensuring customer satisfaction through effective communication and collaboration. The ideal candidate will have a strong background in mechanical repair and customer engagement, thriving in a flexible work environment. With a comprehensive benefits package and opportunities for advancement, this position is perfect for those looking to make a meaningful impact in healthcare.

Benefits

Comprehensive Benefits Package

Paid Time Off

Health Benefits

Company Vehicle

Tools Provided

Opportunities for Advancement

Qualifications

• 4+ years of relevant work experience, including 2 years in a mechanical/technical role.
• Valid driver’s license and ability to meet background and physical requirements.

Responsibilities

• Troubleshoot and repair medical equipment used in surgical procedures.
• Manage time effectively to complete service calls and installations.

Skills

Mechanical Repair

Customer Engagement

Effective Communication

Basic Computer Skills

Education

High School Diploma or GED

Tools

Technical Tools

Computer Applications

Job description

Join to apply for the Equipment Service Technician I - Portland, OR role at STERIS Instrument Processing - EMEA

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro-mechanical, and electronic units.

Individuals with experience working in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful.

This is a remote, customer-facing position. To support and service our customers in this territory, candidates must be based out of Oregon.

What You'll Do as an Equipment Service Technician

• Perform troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs independently to complete PMs, service calls, warranty calls, installations, upgrades, and other duties.
• Collaborate with cross-functional teams to escalate issues, utilize technology platforms for compliance and troubleshooting documentation.
• Provide customers with information, pricing, and repair options; build relationships with sales to enhance customer experience and identify sales opportunities.
• Support various locations within the assigned territory based on service agreements and customer needs.

Required Skills and Experience

• High School Diploma or GED with 4+ years of relevant work experience, including 2 years in a mechanical/technical role; additional certifications or military experience may be considered.
• Valid driver’s license and ability to meet background and physical requirements for credentialing.
• Customer engagement and team collaboration experience.
• Effective communication skills.
• Basic computer skills (Windows, email, mobile apps, data entry).
• Flexibility for travel, overnight stays, and variable hours based on customer needs.

What STERIS Offers

We value our employees and provide a comprehensive benefits package including competitive pay, paid time off, health benefits, company vehicle, tools, and opportunities for advancement.

Pay range: $53,000 - $74,287.50, with potential bonuses or commissions. Pay is based on experience, education, certifications, and other factors.

STERIS is a global leader in healthcare and life sciences, committed to creating a safer world. We are an equal opportunity employer.