Equipment Service Technician I - Portland, OR

STERIS; Portland (OR); Remote; USD 53,000 - 75,000; Full time

Job summary

Join a leading global provider as an Equipment Service Technician I in Portland, OR. This role involves troubleshooting and repairing medical equipment in hospitals, offering a flexible schedule while working independently and with a supportive team. Candidates should have a mechanical background and effective communication skills. Enjoy a competitive salary and comprehensive benefits package.

Benefits

Market Competitive Pay

Extensive Paid Time Off

Healthcare, Dental, and Vision Benefits

Company Vehicle

Tuition Reimbursement

Qualifications

• 4+ years of work experience, including 2 years in a mechanical/technical role.
• Valid driver’s license and ability to meet credentialing requirements.

Responsibilities

• Troubleshoot and repair medical equipment used in surgical procedures.
• Manage time effectively to complete service calls and installations.
• Build relationships with sales to enhance customer experience.

Skills

Customer Engagement

Effective Communication

Basic Computer Skills

Education

High School Diploma or GED

Associate's Degree or Related Certifications

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro-mechanical, and electronic units.

Individuals with experience working in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc., are often successful.

This is a remote, customer-facing position. To support and service our customers in this territory, candidates must be based in Oregon.

What You'll Do As An Equipment Service Technician

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
• Work with cross-functional teams (Tech Support, Engineering, Service Contract Management), to escalate issues appropriately, utilize advanced technology platforms to complete compliance regulatory requirements, and document troubleshooting issues.
• Provide customers with information, pricing, and repair options. Build relationships with sales to enhance customer experience and revenue opportunities. Learn to identify sales opportunities within the territory.
• Provide support to various locations within the territory depending on service agreements and customer needs.

The Experience, Skills, And Abilities Needed

Required:

• High school diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role. An associate's degree, related certifications, technical training, or military experience may be considered.
• Valid driver’s license and ability to meet all background and physical assessment requirements for vendor credentialing.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows/email, navigation, mobile apps, data input into multiple systems).
• Flexibility to meet schedules with potential overnights and early/late hours based on customer and business needs.

What STERIS Offers

We value our employees and offer a comprehensive benefits package supporting health, well-being, and financial security. Highlights include:

• Market competitive pay
• Extensive paid time off and holidays
• Healthcare, dental, and vision benefits
• Company vehicle, cell phone, and laptop
• Tools, uniforms provided
• Disability coverage, 401(k) with match, parental leave, tuition reimbursement, and opportunities for advancement

Pay range: $53,000.00 - $74,287.50, with potential bonuses or commissions. Pay is based on experience, education, certifications, and other factors.

STERIS is a leading global provider supporting patient care and infection prevention, with approximately 17,000 employees worldwide.

If you need assistance with the application, call 1 [phone]. STERIS is an Equal Opportunity Employer committed to diversity and inclusion.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Medical Equipment Manufacturing, Hospitals, and Healthcare