Field Service Technician

Hyosung - North America; Fort Wayne (IN); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading manufacturer in the financial sector is seeking a Field Service Technician for a full-time remote role. The technician will be responsible for the installation, maintenance, and servicing of ATMs and TCRs, ensuring high-quality customer service. Ideal candidates will have technical skills and experience in troubleshooting, along with strong communication abilities.

Qualifications

• Experience in diagnosing and troubleshooting technical issues.
• Ability to work independently and remotely.

Responsibilities

• Installing, maintaining, and servicing ATMs and TCRs.
• Diagnosing and troubleshooting technical issues.
• Providing excellent customer service to clients.

Skills

Technical skills

Customer service

Communication

Education

Certifications in ATM/TCR servicing

Job description

Hyosung - North America is a leading manufacturer of ATMs and TCRs in North America, specializing in innovative recycling technology, branch transformation, and engineering innovation for the financial and retail industries. Established in 2007, our U.S. operations are among the top players in the U.S. financial institutions market. Our headquarters are located in Irving, Texas, with a Global Software Center in Dayton, Ohio, and we are a subsidiary of Hyosung TNS Inc., a technology leader with over 45 years of industry experience.

Role Description

This is a full-time remote role for a Field Service Technician at Hyosung - North America. The technician will be responsible for installing, maintaining, and servicing ATMs and TCRs, diagnosing and troubleshooting technical issues, and providing excellent customer service to clients.

Qualifications

• Technical skills in ATM and TCR installation, maintenance, and servicing are a plus
• Experience in diagnosing and troubleshooting technical issues
• Strong customer service and communication skills
• Ability to work independently and remotely
• Knowledge of financial and retail industries
• Certifications or training in ATM/TCR servicing are a plus

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting