Service Technician

DNOW; North Dakota; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

401(k) retirement

Comprehensive benefits

Career growth opportunities

Job summary

DNOW seeks a Service Technician to deliver field-based service and exceptional customer support. You will manage on-site installation, repair, maintenance, and testing, diagnosing issues and recommending effective solutions. Strong communication and problem-solving skills are essential as you build lasting customer relationships.

The role emphasizes safety, scheduled workflow, and teamwork with the technical staff to maximize customer satisfaction and retention.

Qualifications

• High School diploma or equivalent.
• Excellent interpersonal and written communication skills.
• Assembly experience preferred.
• Must be able to follow directions and read basic docs.
• Strong troubleshooting and repair abilities.
• Flexible shifts and adaptable to changing schedules.
• Familiar with mobile tools and applications.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule and manage on-site tasks.
• Oversee installation, repair, maintenance, and testing on equipment.
• Diagnose errors and implement proper solutions.
• Produce timely and detailed service reports and document processes.
• Operate vehicle safely and use field automation systems.
• Collaborate with the technical team and share information.
• Understand customer requirements and provide appropriate recommendations.
• Build positive relationships with customers.

Skills

Interpersonal skills

Communication

Problem solving

Customer service

Team collaboration

Education

High school diploma

Tools

Mobile tools

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipmentAbility to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays