Service Technician

Southern Dock Products a division of DuraServ Corp; Madison (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Southern Dock Products, a division of DuraServ Corp, seeks a Service Technician in Madison, AL to install, maintain, and repair dock equipment and high-speed doors at customer sites.

You will perform diagnostics, handle emergency and scheduled service calls, explain work to customers, and ensure safety and reliability while keeping detailed service records.

Qualifications

• Strong maintenance and repair skills for dock and door equipment.
• Proficient troubleshooting and diagnostic abilities in field settings.
• Experience with servicing at customer sites and managing calls.
• Excellent customer service and professional communication.
• Ability to adhere to safety protocols and work in hazardous environments.
• Must hold a valid driver's license and clean driving record.
• Physically able to lift heavy equipment and work at heights.
• High school diploma or equivalent; technical training is a plus.
• Prior experience in industrial doors or docks preferred.
• Reliability and willingness to participate in training.

Responsibilities

• Install, maintain, and repair dock equipment and high-speed doors.
• Diagnose issues and perform emergency and scheduled service calls.
• Explain service work and provide maintenance/upgrades recommendations.
• Maintain accurate service records and follow safety protocols.
• Collaborate with service team to meet timelines.

Skills

Maintenance & Repair

Troubleshooting

Field Service

Customer Service

Safety Compliance

Valid Driver's License

Heavy Equipment Handling

Education

High School Diploma or Equivalent

Job description

Company Description

Southern Dock Products, a division of DuraServ Corp, is the largest global distributor of leading dock equipment and high-speed door manufacturers. The company sells, installs, and services all products it provides, with a strong focus on quality and reliability. Its mission is to be the most trusted sales and service distributor in its market, guiding daily operations and customer interactions. Backed by DuraServ, a national leader in loading dock, door, and equipment services, Southern Dock Products supports customers with large, multi-site facilities across the United States. Team members join a growing organization committed to professional service, safety, and long-term customer relationships.

Role Description

The Service Technician role is a full-time, on-site position based in Madison, AL. This role is responsible for installing, maintaining, and repairing dock equipment and high-speed doors at customer locations. Day-to-day tasks include performing diagnostic troubleshooting, completing scheduled and emergency service calls, and ensuring equipment operates safely and efficiently. The Service Technician interacts with customers on-site, explains service work performed, and provides recommendations for maintenance or upgrades. The role also involves maintaining accurate service records, following safety protocols, and collaborating with the service team to meet customer and project timelines.

Qualifications

• Strong Maintenance & Repair skills for mechanical and electrical dock and door equipment.
• Effective Troubleshooting abilities to diagnose and resolve equipment and system issues in the field.
• Field Service experience, including working at customer sites and managing service calls independently.
• Customer Service skills to communicate clearly, set expectations, and represent the company professionally.
• General Maintenance capabilities, including use of hand and power tools and adherence to safety practices.
• Valid driver’s license and clean driving record for travel to job sites.
• Ability to lift and move heavy equipment, work at heights, and perform physically demanding tasks.
• High school diploma or equivalent; technical or vocational training in a related field is a plus.
• Previous experience in industrial doors, docks, construction, or related trades is preferred.
• Reliability, strong problem-solving skills, and willingness to participate in ongoing training.