Dock & Door Technician - Team Lead

Material Handling Inc.; Chattanooga, Northern (TN, KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health/dental/vision/life insurance

401(k) with employer match

Opportunities for training and growth

Job summary

A leading material handling service provider in Tennessee is seeking an experienced Dock & Door Technician to join their team. The role involves installation, maintenance, and repair of commercial overhead doors and loading dock equipment. Candidates should have at least 5 years of experience in door service, strong customer service skills, and good communication abilities. This position offers competitive pay and benefits including health insurance and a 401(k).

Qualifications

• 5+ years of door service and installation experience is required.
• Fire door certification is a plus.
• Ability to lift up to 100 pounds.

Responsibilities

• Perform installation, maintenance, and repair on commercial doors and dock equipment.
• Tackle customer needs through exceptional service.
• Ensure safety and compliance in operations.

Skills

Customer service skills

Troubleshooting mechanical systems

Communication skills

Education

High school diploma or G.E.D.

Job description

Description

Material Handling Inc. is a leading material handling equipment service provider in the Southeast and we are looking to add to our East Tennessee team. We are looking for an experienced Dock & Door Technician to be responsible for driving sales and revenue through the highest level of planning, coordinating, and executing the installation, maintenance, service, and repair of all types of commercial overhead doors, loading dock equipment, and warehouse systems across the Southeast. If you have a great attitude, strong leadership skills and a desire to deliver world class customer service then we want to talk to you. We offer a great team culture, competitive pay, strong benefits package including health/dental/vision/life insurance and 401(k) with employer match, opportunities for training, growth and advancement.

Job Requirements include the following but other duties may be assigned:

• Measure and increase utilization of technicians to provide service in a profitable manner.
• Ensure technicians always operate in a safe manner and are properly trained on all safety procedures.
• Drive sales through exceptional service and addressing customer's needs both seen and unseen.
• Troubleshoot dock and door equipment, mechanisms, mechanical systems, and electrical circuits.
• Perform service, maintenance, repair, and installation on commercial doors and loading dock equipment.
• Perform preventive maintenance inspections on warehouse facilities.
• Assure quality by checking for proper installation, clearance, and balance.
• Communicate clearly and effectively.
• Properly complete all paperwork.
• Demonstrate a desire and ability to take care of the customer.

Requirements

• 5+ Years Door Service & Installation Experience is required and Fire Door Certification is a plus.
• Dock Equipment Service & Installation Experience is a plus.
• Good customer service skills are required.
• High school diploma, G.E.D. or tech school graduate preferred.
• Ability to work outdoors, at heights, and lift up to 100 pounds.
• Good communication and paperwork skills.
• Ability to pass a physical, drug screen and background check.