Service Technician

TTSG; Hanover Park (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A service provider specializing in technology solutions is seeking a Service Technician in Hanover Park, Illinois. This role involves responding to customer installation, maintenance, and repair needs for MFPs, printers, copiers, and fax machines, with a strong emphasis on on-site service. Candidates must possess a high school diploma, electro/mechanical ability, and good communication skills, along with a commitment to customer satisfaction. The position requires heavy lifting and daily travel to customer sites.

Qualifications

• High School Diploma required.
• Certifications via vendors or new equipment training.
• Experience in mechanical repair helpful but not necessary.

Responsibilities

• Install, maintain and repair MFP’s, Copiers, printers, and fax machines.
• Perform service calls at customer's locations.
• Maintain proper inventory of parts in vehicle.
• Meet performance standards according to customer satisfaction.

Skills

Electro/mechanical ability

Excellent time management

Attention to detail

Good communication skills

Education

High School Diploma

Vendor certifications or training

Job description

The Service technician role is to respond to all customer’s installation, maintenance and repair needs. The role functions both at the warehouse and on-site at the customer’s location to perform service on MFP’s, copiers, printers, and fax machines.

Duties and responsibilities

• Install, maintain and repair MFP’s, Copiers, printers, and fax machines by performing service calls at the customers locations as well as in the warehouse.
• Customer location service calls will apprise approximately 80% of the technician’s time.
• Maintain proper inventory of parts in their vehicle.
• Maintain response-time and performance standards according to TTSG satisfaction.
• Electro/Mechanical abilities to install, disassemble, and reassemble copiers and parts.
• Excellent time management skills and communication with dispatch as well as supervisor at warehouse.

Qualifications

• High School Diploma required.
• Certifications via vendors or new equipment training.
• Ability to be very detailed.
• Excellent electro/mechanical ability.
• Experience in mechanical repair helpful but not necessary.
• Self-motivated.
• Good communication skills with Manager and customers.

Working conditions

This position works out of the warehouse as well as requires driving to the customer site. Requires a friendly customer rapport while still having the ability to be time efficient and apply mechanical detailed skills.

Physical requirements

Heavy lifting is required for this job. Staff must be able to lift 150 lbs on a daily basis. Heavy travel to differing customer locations is required daily. Ability to interact in a customer friendly environment.